NameJet Holding Focus Groups at NamesCon

If you’re a NameJet customer attending NamesCon, the company will be hosting focus groups during the conference. Here’s what was emailed to me this morning:

“NameJet will be conducting a series of focus groups at NamesCon 2020 in Austin TX from Jan 29 – Feb 1, 2020. If you are attending NamesCon and would like to participate, please click the link below.

NameJet will be providing a gift to everyone that participates in the focus group.”

There was a sign-up form to choose a time, which you can access via this NameJet tweet:

I am not going to participate in a formal focus group, but I thought I would share some feedback as a NameJet buyer:

  • Require all private auction domain names to be registered at a registrar to ensure fulfillment. It might annoy sellers to have to pay for a transfer in advance, but that pales in comparison to being a buyer who paid substantial money for a domain name only to have to wait weeks to have the name provisioned.
  • If a domain name is not provisioned to a buyer within one week (arbitrary), NameJet should proactively update the buyer and give the option for a refund.
  • Offer at-cost transfers to registrars to give sellers a deal when they are listing their names for sale.
  • Improve customer service response time. If nobody is going to answer the phone or return a phone call promptly, remove the customer service phone number from the website. Provide an email address that is monitored and respond to customers within a 24 hours (at most) during normal business hours.
  • Provide better communications to sellers about when their payments will arrive.
  • Add search functionality to allow buyers to avoid private auctions if they would like. Unless I really want a name, I totally skip over names with reserve prices since those are all private auctions and I do not really want to bid on private auctions for a variety of reasons.
  • Eliminate the 2.5% sales fee that was implemented a few years ago.
  • Search NamePros for “NameJet” and follow-up with people who have outstanding issues.
Elliot Silver
Elliot Silver
About The Author: Elliot Silver is an Internet entrepreneur and publisher of Elliot is also the founder and President of Top Notch Domains, LLC, a company that has closed eight figures in deals. Please read the Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest. Reach out to Elliot: Twitter | Facebook | LinkedIn


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