How I Deal with GoDaddy one-time-use support PIN

There are few things more disconcerting than knowing someone is attempting to do something with one of my domain names without permission. That’s how I feel when I receive an unexpected email from GoDaddy with the subject, “Here’s your one-time-use support PIN.”

Someone (privately) on X mentioned this feeling when receiving this email, and I can relate. I receive these emails once or twice a year. From what I understand, these emails are generated when someone calls GoDaddy support about a particular domain name and can’t get access to the account / domain name management. GoDaddy will send a pin code to the email address on file. I have been told it’s generally people who call in and are mistaken about a domain name they think they own which I actually own. Perhaps they have a different extension or previously owned the domain name.

Whenever I receive one of these emails, I forward it to my GoDaddy Account Manager to let him know it’s not me. I am sure he doesn’t particularly care, but I do this to document it in case there is an issue. For instance, if someone socially engineered the tech support staff into making a change to my account, it would document in real time that I was not trying to access my account via phone.

After emailing my Account Manager, he will follow-up by looking through my account history to let me know there were not any unauthorized changes made to my account or domain names within my account. I assume if he saw any changes or updates he would escalate the issue to a higher level of support. Fortunately, this has never been the case.

Within my GoDaddy account, I have a call-in pin code and 2 factor authentication enabled. In addition, I have their enhanced DTVS security enabled on my account. Despite having these additional security measures in place, the pin-code request emails are always alarming even though they’ve been harmless.

Elliot Silver
Elliot Silver
About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has closed eight figures in deals. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest. Reach out to Elliot: Twitter | Facebook | LinkedIn

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