Advice

How I Deal With Problems

0

Last week, I had what amounts to a billing issue with a company. The bank told me one thing that appeared to blame the company for the issue. I called the company, didn’t get an answer right away, and I quickly escalated the issue to the executive office. I let company President’s administrative assistant know what I thought happened, and I made it clear that I was unhappy and thought there was some sort of ethical lapse.

To make a long story short, the company investigated and it turns out it was a bank issue. For whatever reason, the bank erred in explaining what happened, and when the branch manager called the bank’s call center, the information he received was similar to mine. It took him meeting with a company representative to figure out what happened.

After learning what happened, I apologized to the company for my attitude.

I regularly see people post complaints and sometimes borderline defamatory comments about domain industry companies on forums, in blog comments, on Twitter, on review websites, and various other publications. People get upset (often rightfully), and they fire away to make sure others know about their poor experience. I don’t think this is generally the best approach.

Had I written something online about what I thought happened – which had initially been confirmed

Using LinkedIn for Bounced Email Contacts

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It can be a bit frustrating to receive an immediate response to an email from the “Mail Delivery Subsystem” email letting me know that the email I just sent bounced. These undeliverable emails can prevent me from contacting a domain registrant when I want to buy or sell a particular domain name.

This is a regular occurence in the domain business – and other businesses as well. Although it may be frustrating to not be able to get in touch with someone, it can be a good sign because others probably had the same result when they emailed the same email address.

In some cases, I have found that using LinkedIn can be a good way to contact a person whose email bounces back as undeliverable. For whatever reason, some people keep their LinkedIn contact information more updated than their Whois information. It’s a bit peculiar since a domain name may have substantial value, but when an email bounces and/or a phone number doesn’t work, I have found LinkedIn to be a good resource.

One thing I do when I use LinkedIn is

Beware of Domain Registrar “Ghost Records”

2

I received an email from Network Solutions last week to remind me about renewing a domain name. They even offered me a special discount code for renewing this domain name, which I previously won on NameJet:

The only problem with this email is that the domain name was transferred to GoDaddy back in March. A Whois search confirms that the domain name is no longer registered at Network Solutions.

It would appear that the UsedAgain.com record in my Network Solutions account is known as a “ghost record.” This means that it would appear to exist within my Network Solutions account, but it is really at GoDaddy. I would not be able to modify nameservers, set up forwarding, or do anything else with the domain name from within Network Solutions.

The big question I have is whether

Domain Buying Tip: Make a Realistic Offer

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It’s 2018, and virtually all domain names that have substantial value have been registered for many years. The best way to buy these domain names is either via broker or through private acquisitions. If you want to achieve greater success acquiring exceptional domain names, you need to make realistic offers commensurate with their values.

People and companies that own exceptional domain names have either owned them for many years or they acquired the domain names in the aftermarket. If a domain name has been owned by an entity for many years and it has substantial value, it is very likely the owner has turned down many great offers. If a domain name was acquired in the aftermarket, it is equally likely that a lot of money was spent to acquire the domain name.

Whatever the case may be, a domain name owner is going to need a significant offer in order to be enticed to

Look at the Other Extensions

2

When I receive an offer or inquiry, I tend to do a little research before replying. I want to see who is interested in acquiring my domain name, and I also want to see why they might be interested in buying the domain name.

To do this cursory research, Google, LinkedIn, and even Facebook are the primary tools I use. Typically, I can find out all I need to know within a few minutes of searching.

One of the best tools that can be used though, is one I use every day: Whois searches. Despite GDPR being in effect rendering this tool less useful, it can still be helpful.

A Whois search is helpful because it

Summer Fridays: Not Great for Outbound Emails

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When I worked in the corporate world (Wunderman and AIG), Summer Fridays were great. It was the day to dress down, sometimes enjoy a free bagel breakfast, leave work early, and usually have a bit of quiet time in the office while the management teams were out in the Hamptons or elsewhere. It’s been well over 10 years, but Fridays in the Summer were typically low key.

I should have remembered this yesterday when I sent several outbound emails aimed to sell a couple of domain names. Using my LinkedIn account, I sent a couple of messages to executives about an exact match domain name I think they would use well. I sent a few additional emails to other people as well. No responses. Nada. This is abnormal for me.

A Summer Friday, especially in August, is probably the worse time to send emails to corporate executives to sell a domain name. Many aren’t working, and those who are working, are probably trying to finish up so they can close down for the week and get out of the office. Even if an email gets through and there is interest in a domain name, it will take a while for the decision makers to discuss, negotiate, and approve a deal – let alone bring in the legal team to hammer out the purchase agreement and the finance team to deal with the payment.

In the corporate world,

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