For the last week or so, I have been having an issue logging in to my GoDaddy account from the GoDaddy Auctions page. I reported the issue to GoDaddy, but from what I can glean, the issue is not impacting many people – or at least not many people have reported. I am sharing this to see how many other people are also impacted by this.
When I attempt to log in to my account by clicking the “Log In” button on the GoDaddy Auctions homepage, the username and password login screen pops up. After entering this information, I immediately receive my 2 Factor Authentication code. This is where the issue begins. Instead of seeing the screen to enter my 2FA code, the GoDaddy Auctions homepage refreshes and I can’t login to my account. When I click the “Log In” button again, the process repeats.
The reason this has not been a big issue is that I can still log in to my account from other GoDaddy pages, where I can then navigate over to the Auctions page. It’s an extra step or two, which is no big deal, but I don’t particularly like when things aren’t working as they should.
This issue seems to be related to the Chrome browser. I tried this on my desktop and laptop after clearing my cache and it was not working. After tweeting about this on Saturday, a couple of other people commented that they are experiencing the same issue as me.
The GoDaddy Aftermarket team was informed of the issue, and I know they are working with the engineering team to fix this. Unfortunately, they were unable to replicate this issue, so I thought it would be helpful to see how many people are impacted by it. Perhaps it will be helpful for the company to understand how many people have the issue to see how widespread it is.
If you have the same issue, please reply with a comment. It might be helpful to GoDaddy to know what browser you use if you are able to share. I have given all of the details to GoDaddy Support, but with isolated issues like this, the more information they have, the faster it may be able to be resolved.