I’ve used Network Solutions sparingly in the past because I found the domain name renewal rates to be expensive. I generally keep NameJet auction inventory at Network Solutions until the domain names are sold or come up for renewal, at which point they are transferred away. It’s always been an easy process – a quick unlock and button check to request an authorization code, which was sent fairly quickly.
Well, it looks like the transfer process is now more like its sister company, Register.com, and that’s not a good thing from my perspective. Both companies were acquired by Web.com in the last few years, and they likely share internal learnings and processes.
This morning, I went to transfer a domain name from Network Solutions, and I encountered a number of questions the company posed before I could get to the final request page. I was asked where the domain name is being transferred, why I am transferring it, if I bought it at auction, and whether I have other domain names at NS. That was after a couple of button clicks and confirmation pages ensuring that I really want to transfer the domain name.
The questions aren’t such a big deal aside from their slight annoyance, but after making it through these questions, I received this notice:
Your request for an Auth Code has been received and your information will be validated to ensure the security of your account. If your request is approved, you will receive your Auth Code by email in 3 days.
To cancel this request, please call one of our Customer Service Representatives at 1-800-779-4903.
THREE days to send a EPP transfer authorization code?? You have to be kidding me. This is very similar to the annoying Register.com transfer process, which often (in my case) ends up with a rejected transfer due to security issues. Luckily, I have an awesome contact in Christie Kelly at Register.com to help with these rejected transfers, but it would be frustrating to wait 3 days for an EPP code and then deal with a canceled transfer due to security or other issues.
I get that it’s probably some sort of retention tactic because business clients who are busy would probably rather just pay the expensive annual renewal fee rather than jump through hoops to save a few dollars, but this will be frustrating to a domain investor who moves inventory quickly and needs to be able to transfer names expeditiously. I can only assume it’s been thoroughly tested by Register.com, and the lift in renewals is worth the amount of complaints, but it’s annoying from my perspective, especially because I didn’t specifically choose to use Net Sol when I won a domain name at NameJet.
I feel badly for people like NameJet GM Matt Overman and Christie Kelly who are going to bear the brunt of domain investor frustration. I also feel badly for domain investors who are determined to move their domain names from NS and are now going to have to jump through hoops to do it.
I would hope Network Solutions can identify domain names won at NameJet and allow them to bypass this cumbersome process. Ugh.