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‘Tis The Season – For Online Spending?

rick-schwartz.jpgEach year before the holidays, domain investors wonder whether the coming season will mark a breakthrough for interactive marketing campaigns. As online media continues to grow and thrive, we continue to wonder why companies still devote so much advertising spend on traditional media (print/tv) when statistics seem to indicate that people are spending more time online than reading the newspaper.

Will this be the year companies devote the appropriate advertising spend for online activities? Rick wonders aloud whether companies will finally “get it” and convert some of their traditional print and television advertising dollars into online spends. My gut says this won’t be the year, but I think things are beginning to change. Interactive marketing is fun, less inhibited, and better able to engage the viewer… I digress, but more on that in a future post!

From Rick’s Blog:

“So will THIS be the online Christmas many have always expected? Will the same sorry folks be marched out to tell you not to spend online? How dangerous it is? Marched out like a political attack machine because they know their days are numbered? These people who are funded by those with most to lose. Is this the year they get it? Can they figure out that Google is approaching $800/share for a reason? That they are the fastest growing, most valuable company in the world for a reason? Can they figure out that the newspapers are not only going down in circulation but in readerehip as well?? Same with other mediums. And talk about “Stickyness”…….Imagine how many MINUTES someone used to read a newspaper or magazine and how many minutes they read now?”

Read the rest of this post here.

Search Bar – “What Can I Serve You?”

There have been plenty of times where I walked into a bar and asked for a beer that the bar doesn’t stock.    Of course, I ordered a different beer, but for the sake of this post, let’s say that I really wanted a particular kind of beer, and when the bartender informed me that he doesn’t have it, I walked out and went to the bar down the street.

If this scenario happens just once or twice, the lost business probably won’t cost the bar much money.    However, if this is a recurring situation, it would be in the bar’s best interest to begin carrying the requested beers to satisfy the needs of its customers and not miss out on a revenue generating idea.

Likewise on a website, the owner should do his best to provide content that is of interest to his visitors.    Oftentimes if a visitor doesn’t find what he needs, he will use the search bar to locate it.    A savvy website/domain owner will use the search log information to see what his visitors are looking for but can’t seem to find.    He will then make adjustments to his product/content selection to ensure the needs of his visitors are met.    

The lost revenue from one or two visitors may be small, but if you can learn about what your customers want and offer it to them, you are sure to satiate your visitors’ thirst for information.

(Special thanks to Jonathan for reminding me about how important the search bar can be to a domain owner!)

Two Certainties in Life: Domains and Taxes

I know its a bit early to begin talking about taxes, but its much better to think about them now than in April! Although I haven’t ordered this ebook yet, I’ve heard some great things about The Domain Tax Guide, written by Sandy Brooks, CPA. I plan to order it soon to give to my accountant. The price tag is a bit hefty for an ebook, but I think its well worth the investment.

If my friend Steve Maroulis thinks this is a must read, then I certainly need to buy it:

“A real eye opener!!! Must read book for anyone involved in buying and selling domains”
-Steven Maroulis, DNElite.com

Suggestions for a Successful Domain Auction

The success of domain auctions has spawned the introduction of new domain auctions across the industry, causing some confusion. These new auctions leave me with a bunch of questions:

– Who is having an auction?
– When is the auction?
– Is the auction live or silent?
– How do  I sign up to bid?
– How do  I submit names?
– How do  I bid?
– ….etc

I am downright confused! Clearly domain auctions are an exciting way to sell domain names. Since I am not in a position to build, operate and execute a successful domain auction, I would like to share a few suggestions for the companies who are running these domain auctions:

– Live, real-time auctions are better than “silent” daily/weekly auctions. They are more exciting, and people know what they win instantly so they can budget accordingly.
– An easy to understand and operate online interface is essential to give bidders at home an opportunity to bid.
– Provide as much infomation as possible about each name. Traffic stats, revenue stats, rankings…etc all help in a domain evaluation.
– Create niche auctions in certain industries. Publicize the auction to domain investors, people in that industry, AND also to the advertising agencies that represent some of these companies.
– Million dollar names aren’t essential for a domain auction, although they will bring publicity. Remember that most people are looking to buy .com names.
– Keep the auction short and sweet. Anything over 50 domain names can cause fatigue for bidders. A company wouldn’t have to auction 300+ names if they hold a monthly auction.
– Make it easy for people to sign up and bid – similar to Ebay’s system.
– Make the submission process quick and simple. Cap each person’s submissions to 10 names. If a domain investor can’t pick the 10 best names they want auctioned, you shouldn’t have to dedicate the man hours to do it for them.
– Transparency is essential. People need to know they are bidding against a “real person.”
– Phone bidding availability is important for people who don’t have access to the Internet at the time.
– Don’t try to lock domain owners into long exclusive agreements. I think 30 days is more than enough time for everything.
– Don’t pressure people to lower their reserve price. If the price isn’t low enough, don’t put it in your auction as it will irritate the owner should it sell for the reserve.

Saga of Nissan.com

The saga of the domain name Nissan.com is fascinating. For years, Uzi Nissan and the automaker Nissan have fought several court battles for Nissan.com. In December of 2002, a court ruled that Uzi keeps the name but he cannot use the domain name for the following purposes:

“1. Posting Commercial content at nissan.com and nissan.net;
2. Posting advertising or permitting advertising to be posted by third parties at
nissan.com and nissan.net;
3. Posting disparaging remarks or negative commentary regarding Nissan Motor
Co., Ltd. or Nissan North America, Inc. at nissan.com and nissan.net;
4. Placing, on nissan.com or nissan.net, links to other websites containing
commercial content, including advertising; and
5. Placing, on nissan.com or nissan.net, links to other websites containing
disparaging remarks or negative commentary regarding Nissan Motor Co., Ltd.
or Nissan North America.”
Source: Nissan.com website

These restrictions essentially prevent Uzi from generating revenue from Nissan.com, causing him to solicit financial support to fend of Nissan in future legal battles. Basically for Uzi, owning Nissan.com is like owning a giant piece of land right next to an active diamond mine, but not being permitted to mine for diamonds. If he would want to sell this piece of real estate, he could potentially open himself up to a UDRP case.

The end goal of most domain investors is to sell their domain names to end users. I can’t think of a better end user for Nissan.com than the automaker. In my opinion, instead of Uzi’s public fight where he is forced to ask for donations to continue to stave off the far wealthier automaker, Uzi should have someone reach out to Nissan on his behalf and sell the name for a hefty sum. He might give up the rights to his domain name, but at this point, the name is worth FAR more to the automaker. This has become a battle of principles, and I believe Uzi might be smart to sell the domain name.

Instead of having to ask for donations, he will be able to give tzedekah and represent his family name and heritage in other ways.

Missed Opportunity: Subdirectory Direct Navigation


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Owners of generic domain names know the value of direct navigation traffic, but a quick review of some popular websites leads me to believe they aren’t considering subdirectory direct navigation on their websites. Briefly, a subdirectory is the word or phrase that follows a backslash after the extension on a domain name. In the following example, Boston.com/RedSox, “RedSox” would be the subdirectory.

I frequently navigate to a subdirectory hoping to avoid the front page. In my Red Sox example, I often directly navigate to the Boston Globe’s Red Sox page to save time. If I do this on the Globe’s website, I am sure there are other people who do the same thing on other websites. Oftentimes, a 404 Error page is displayed when directly navigating to subdirectories, proving that many website owners aren’t considering this type-in traffic. Below are a few examples of websites that take subdirectory traffic into consideration:

CNN.com/Sports (forwards to Sports Illustrated)
ESPN.com/Soccer (forwards to ESPNsoccernet.com)
Google.com/Mail (forwards to Gmail)
Yahoo.com/Finance (forwards to Yahoo Finance)

However, there are plenty of ecommerce websites that don’t take this into consideration, possibly to their detriment.
BestBuy.com/Speakers (404 Error)
CircuitCity.com/Speakers (The page requested was not found)
Ebay.com/Speakers (Page Not Found)

Just as some people directly navigate to specific domain names, I believe there are some people who directly navigate to the subdirectories. Although these browsers may not leave the website if they encounter a 404 error page, I think it would be an easy fix to give browsers what they are looking for if they do directly navigate to a subdirectory. It seems that many news websites anticipate this direct navigation, so I think ecommerce websites should consider this traffic as well.

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