I want to share an official statement from Sedo in response to some of the comments the seller of Autism.Rocks made following the sale of Autism.Rocks for $100,000. The company noted that the delay in response is because most of the Sedo management team is attending the ICANN meeting in Buenos Aires right now.
Based on what Sedo shared below, it is difficult to blame the company for the situation. Had the seller chosen the Domain Transfer Service (escrow) option, the cost would have been 3% of the total sale price ($3,000). It appears the seller created a marketplace listing instead, and when the buyer agreed to purchase the domain name that way, the much higher sale commission was applied. You can view the price list to see the options available to Sedo customers.
Here is the company’s statement:
“Thank you for giving us the opportunity to respond to the assumptions formulated by the seller of autism.rocks in our direction and about us not having provided the appropriate service and asking for too high service fees. Taking complaints seriously, we immediately analyzed the chat protocols showing the evidence about the communication between the seller and our Customer Care Specialist.
Here is what our records show: The seller told us via chat tool about an offer he received, and that he wanted to know how to list his domain for sale. He also asked what to do if he receives an offer and if he can counter an offer. These are typical questions from users that want to start listing names and sell them through our marketplace/ platform. The seller didn’t mention that he already had an agreement with a buyer in place and was only seeking for transfer service. If he had mentioned that, our Customer Care Specialist would have pointed him to our External Transfer Service.
We are in direct contact with the seller and together we are going to analyze the process on potential mistakes and how to proceed. You know that we are very transparent about our services and the fees that apply when using them. In addition, we have the largest collection of FAQ to answer all questions about a sale of a domain name. At the same time we know that misunderstandings can happen.
For your information: We are very happy to support registered charities and donate to respective organizations following our own criteria. Knowing that there are millions of charities registered in the world it is impossible to know and/ or support them all. Furthermore, if we are not informed and asked for support upfront for a proper case by case decision we cannot support the client in his desired way.
We very much hope that we were able to clarify a few things with the above explanation. Again, we are in contact with the seller and hope to sort out the situation.
Please let us know if there are any other open questions. We are happy to help, providing that we can disclose the respective information.”