I recently received an email from an upset domain investor who had at least one new gTLD domain name removed from his account after payment was already submitted. There was apparently an error that occurred somewhere along the line, and he was unable to keep the domain name(s). I’ve also read about this happening to others. It seems that when a registry or registrar makes an error, the error is corrected by way of refunding the registrant and pulling the domain name back.
According to an email that was sent to domain registrars, this is not the case with Uniregistry. As a result of a “configuration error at the registry,” domain names that were registered by registrants when they should not have been able to be registered will be retained by the current owners. Instead of refunding the buyers as they would be permitted in the terms and conditions, the company is letting its registrant keep these domain names that would have been reserved and sold for a premium price.
Some of the domain names that would have been retained by Uniregistry include the following:
Below, I pasted the content of the email that was sent by Uniregistry. I think this was the right thing to do given the circumstances, and it will go a long way in building trust with registrants.
Email sent by Uniregistry:
Yesterday we discovered and corrected a configuration error at the registry that allowed a number of domain names previously on the ICANN SLD Block List from the APD Report (referred to below as the Name Collision list), that we had not intended to release for registration at this time to be registered. In the course of transitioning names from the Name Collision List to our registry premium reserved list, some registry premium names were exposed for public registration and subsequently registered by enterprising customers. These names are listed below. While ICANN policy allowed the registration of the names, our internal registry policy was to hold these names for later release.
At Uniregistry, we strive to provide you with the registry tools you need to create an excellent user experience for your customers. As a result, we consider these names now in the hands of the lucky users who registered them and we will not take any action to recover them.
We have corrected the configuration error and you should not notice any further issues. We will keep you informed as to if and when additional names from the Name Collision lists become available at Uniregistry for general release.
Please congratulate your registrant(s) for becoming the proud owner of a valuable domain name.
created date | domain name