Payment Processing Issue at NameJet


Late last week, I received an email from NameJet with the subject “NameJet ACTION REQUIRED: Unable to process domain order.” I’ve received these emails on rare occasions in the past, and typically the payment goes through the next day or before. In this instance, I won more than one auction, and I received several of these emails.

Since none of my payment information has changed, I spent some time on the phone with my bank yesterday. I was assured that no payments had been declined or rejected, and in fact, they did not see any payment attempts from NameJet.

I reached out to NameJet support, and I was told there is an issue with a payment processor system. The company is working on getting this issue fixed.

I don’t know if this issue is impacting many people or just a few. My guess is that it is impacting a small number of users because there weren’t many responses when I posted on Twitter to ask if others were experience a payment processing issue at NameJet.

If anyone else is receiving these emails from NameJet about unpaid auctions, the company is working on resolving the issue.

About The Author: Elliot Silver is an Internet entrepreneur and publisher of Elliot is also the founder and President of Top Notch Domains, LLC, a company that has closed eight figures in deals. Please read the Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest. Reach out to Elliot: Twitter | Facebook | LinkedIn


  1. I get these because my account is set to fund by other sources first. They don’t charge the card (no payment attempts) unless I fail to fund within x weeks, but I still get these daily messages until I pay the balance.

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