Network Solutions Error Impacting Domain Names

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This afternoon, I went in to my Network Solutions account to unlock a domain name and request an authorization code. While there, I noticed MadeInFlorida.com had the NS1.PENDINGRENEWALDELETION.COM NS2.PENDINGRENEWALDELETION.COM nameservers the company uses when a domain name is expired. I won MadeInFlorida.com in August at NameJet.

I thought perhaps this was my issue and I had not updated the nameservers. It is rare, but sometimes this type of thing happens if I was busy when the name was provisioned to my account. I went to change the nameservers, and I got this error message when I attempted to change the nameservers: “The selected domain name is expired and must be renewed before you can make this change.

As you can see from the current Whois records, MadeInFlorida.com does not expire until June of 2021. In addition, in looking at prior Whois records at DomainTools, I can see the Whois records had been DAN.com, so it is not entirely clear when the nameservers changed. Had this been a website that was being used for commerce, it would be frustrating that Network Solutions has some sort of technical error that is showing a domain name as expired which altered its nameservers when that is not the case.

Unfortunately, this does not appear to be a one-off isolated case. Another domain name in my account, Masketeer.com, also won on NameJet in August, is also showing the same error message.

I do not know if this issue is limited to my account or if it is happening to others, but you should check your Network Solutions nameservers to be sure.

These are not the only domain names that have errors in my account. I recently won Boogeymen.com at NameJet, and the main account page says the name servers point to “UNDER CONSTRUCTION PAGE,” however, the domain name correctly resolves to a DAN.com page.

While both of these issues will likely be resolved quickly, I find it discouraging and annoying that a company like Network Solutions has glitches like this. Had I not noticed because I am not a regular customer, my domain names could have been in this weird and incorrect expired status at the registry.

3 COMMENTS

  1. Seems like Network Solutions support is working on this. MadeInFlorida.com was fixed but Masketeer.com is not. If this is the type of issue they need to resolve one by one, you should check your names and contact support if your names are impacted.

  2. Thank you Elliot .

    Just transfered a domain that is supposed to expire in January and would be transfering the remaining 6 out of my account as well.Used to have over 100 but it is risky to leave your name there. Heard too much Shady things there .

    Why always Network solutions all the time. I stopped bidding on namejet because of this with no regret. Goodluck .

  3. I had 26 domains that had the same issue that started a week ago. I sent dozens of support requests, chats, contacted them on the phone, etc. Kept getting the wrong response on what the issue was. It wasn’t until I reached out on Twitter when I finally got someone assigned to look at the issue to resolve this morning. Anyone who has this problem might want to reach out via Twitter.

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