Do you have a complaint about ICANN and need to speak with someone at the organization to discuss it? ICANN has a job that is specifically for handling an assortment of complaints about the organization. ICANN has a Complaints Officer who works in the Complaints Office managing an assortment of complaints and disputes related to the organization.
As the ICANN68 meeting was held virtually, ICANN tweeted about its Complaints Officer:
— ICANN (@ICANN) June 25, 2020
Krista Papac has served in the ICANN Complaints Office as ICANN’s sole Complaints Officer since March of 2017. Krista has worked at ICANN since 2013.
Here is an excerpt from ICANN’s website describing the types of complaints the ICANN Complaints Office handles:
“The Complaints Office handles complaints regarding the ICANN org that don’t fall into an existing complaints mechanism, such as Contractual Compliance, Request for Reconsideration and the Ombudsman. This may include complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.”
Up until this week, I did not know ICANN had a Complaints Officer. That seems like it could be a tough job.