ICANN Complaint? Contact the ICANN Complaints Officer

Do you have a complaint about ICANN and need to speak with someone at the organization to discuss it? ICANN has a job that is specifically for handling an assortment of complaints about the organization. ICANN has a Complaints Officer who works in the Complaints Office managing an assortment of complaints and disputes related to the organization.

As the ICANN68 meeting was held virtually, ICANN tweeted about its Complaints Officer:

Krista Papac has served in the ICANN Complaints Office as ICANN’s sole Complaints Officer since March of 2017. Krista has worked at ICANN since 2013.

Here is an excerpt from ICANN’s website describing the types of complaints the ICANN Complaints Office handles:

“The Complaints Office handles complaints regarding the ICANN org that don’t fall into an existing complaints mechanism, such as Contractual Compliance, Request for Reconsideration and the Ombudsman. This may include complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.”

Up until this week, I did not know ICANN had a Complaints Officer. That seems like it could be a tough job.

Elliot Silver
Elliot Silver
About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has closed eight figures in deals. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest. Reach out to Elliot: Twitter | Facebook | LinkedIn

1 COMMENT

  1. Krista has been in that role for years and is both knowledgeable and extremely helpful.

    Sadly almost every possible complaint ends up directed to the ombuds, whereupon it all drops into procedure/policy hell, followed by an eventual ruling that they did nothing wrong, and absolutely nothing needs to get fixed or changed, combined with putting the complainant on a monitor-list.

    Hopefully she got a rise in the recent millions of registrants’ dollars handed out to the execs, rather than given the “ooh, times are tuff” that most staff received instead.

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Recent Posts

Delete the Verification 3rd Nameserver

0
This morning, I received an email from Atom notifying me the nameservers for one of my domain names was not correctly set up. I...

Team Internet and CCI Partnership to Operate .CO ccTLD

0
According to a post on Team Internet's corporate LinkedIn page, the company has been awarded the contract to operate the .CO ccTLD registry in...

45.com Reportedly Acquired for $1.8 Million

0
According to a post on X linking to a press release on CoinDesk, the 45.com domain name has been reportedly acquired for $1.8 million. Lucky45...

Atom Hiring Manager of Registrar Operations

0
Last month, Atom.com announced that has become an ICANN accredited domain registrar. In the blog post announcement, the company briefly shared its big vision...

Jason Calacanis Acquires Begin.com (Update)

2
Serial entrepreneur and investor Jason Calacanis announced the recent acquisition of Begin.com. Jason didn't share the acquisition price, but he did mention this is...