Do you have a complaint about ICANN and need to speak with someone at the organization to discuss it? ICANN has a job that is specifically for handling an assortment of complaints about the organization. ICANN has a Complaints Officer who works in the Complaints Office managing an assortment of complaints and disputes related to the organization.
As the ICANN68 meeting was held virtually, ICANN tweeted about its Complaints Officer:
Want to talk to ICANN’s Complaints Officer? Email complaints@icann.org to set up a meeting. #ICANN #ICANN68 pic.twitter.com/ESfrbvNGe9
— ICANN (@ICANN) June 25, 2020
Krista Papac has served in the ICANN Complaints Office as ICANN’s sole Complaints Officer since March of 2017. Krista has worked at ICANN since 2013.
Here is an excerpt from ICANN’s website describing the types of complaints the ICANN Complaints Office handles:
“The Complaints Office handles complaints regarding the ICANN org that don’t fall into an existing complaints mechanism, such as Contractual Compliance, Request for Reconsideration and the Ombudsman. This may include complaints about how a request has been handled, a process that appears to be broken, insufficient handling of an issue, or something that may be an indication of a systemic issue, among other things.”
Up until this week, I did not know ICANN had a Complaints Officer. That seems like it could be a tough job.
Krista has been in that role for years and is both knowledgeable and extremely helpful.
Sadly almost every possible complaint ends up directed to the ombuds, whereupon it all drops into procedure/policy hell, followed by an eventual ruling that they did nothing wrong, and absolutely nothing needs to get fixed or changed, combined with putting the complainant on a monitor-list.
Hopefully she got a rise in the recent millions of registrants’ dollars handed out to the execs, rather than given the “ooh, times are tuff” that most staff received instead.