When I win an auction for a domain name that is registered at a registrar I use on an irregular basis, I tend to transfer the domain name to GoDaddy. Having many registrar accounts with few domain names is a good way to lose track of inventory, and my preferred registrar is GoDaddy. I have run into a bug transferring domain names, and it has not been fixed so I am going to report it here.
I recently won LeadershipAndStrength.com at NameJet. The domain name is registered at Register.com, so I attempted to transfer it to GoDaddy. My initial transfer attempt to GoDaddy failed, so I ensured the domain name was unlocked at Register.com and attempted the transfer again. When I re-initiated the transfer, I encountered an erroneous error message at GoDaddy:
As you can see, GoDaddy shows an error message that says the “Domain is already registered here.” This is incorrect, as a current Whois record shows (along with the fact that I did not receive the approval email from Register.com or the transfer completed email from GoDaddy).
Because of this error, I am unable to re-start the domain transfer to GoDaddy on my own. Instead, I have had to reach out to my account manager to get the transfer completed on my behalf, and I hate putting in a transfer request like this because I am sure he is busy with other things.
This is not the first time I have encountered this error. Not only did it happen a week ago, but in looking through my email account for the phrase ” Domain is already registered here,” I can see it was reported by me as far back as August of 2019.
My preference is to report bugs and issues in private. I have seen this issue for well over a year, and it needs to be addressed. I am sure others have had the same issue, and while it is annoying for me, it likely also annoys GoDaddy’s support teams.
GoDaddy Support replied to me on Twitter and shared how I can proceed with the transfers without needing intervention from my account manager. The on-site messaging needs to change, but it looks like I can manage the transfer on my own by following this instruction:
Hi Elliot. If you encounter this issue when trying to update a transfer that did not complete, you should be able to visit https://t.co/MIjTRlu9UT and follow the steps to update the transfer. Feel free to DM to discuss specifics. ^G https://t.co/rYq25s2Pfj
— GoDaddy Help (@GoDaddyHelp) January 6, 2021