You probably already read the news about the changes at Go Daddy’s Executive Accounts group. It seems that the company has begun to notify customers about the changes.
I have a few accounts at Go Daddy (for my different companies), and one of my accounts appears to have been cut loose from Go Daddy Executive Accounts. Below is the “rejection” email I received today. I say it’s a rejection email since the phone number listed is the standard call center phone number rather than the Executive Accounts line.
Brad Larson has been my Account Executive for a number of years, and he is one of the primary reasons for keeping my domain names at Go Daddy. If my primary accounts are dropped, I will probably transfer them out as they come up for renewal.
Go Daddy has fantastic customer support and account management groups, and it’s disappointing to see this change because I trust the AE team with my valuable domain name assets.
Update: Fortunately, it seems that my primary accounts retained their status and Brad is still my rep.
Dear Silver Internet Ventures LLC,
We want to take a moment to thank you for your business, and to share some news about how we handle your account.
Account support is now available 24/7 at 1-800-505-8877. You will find this a quicker and more efficient way to meet your needs. All 1,800 plus agents are committed to making you and your business even more successful in the new year. Call anytime for a consultation and account review.
We are looking forward to the release of many new products and services in the year ahead, and many more years serving you.