I don’t use Fabulous very often, but I do have a number of domain names registered there, mostly from NameJet auctions. Because I don’t use Fabulous very often, I seem to forget my password when I need it, and for the longest time, there was no prompt to request a password when logging in to my account.
When I would forget my password, I would need to email customer support, and sometimes it would take a long time to receive a reply since Fabulous is located in Australia and I am in NYC. The company has fantastic customer support, but it was a bit frustrating to have to wait an extended period of time to receive a password reset via email.
When I logged into my account yesteday to check on a name, I was prompted to create answers for a password reset option. There are five  fields and about 15 questions from which users can choose. I assume the password reset question prompt will rotate the questions for security.
This is a minor feature, but it’s something that is a big annoyance, and I am glad it’s being fixed.
With free calls to Australia, I usually call them. Thank you, Vonage 😀