I was alerted to an apparent ongoing technical support issue at eNom. A friend and colleague emailed me about having trouble accessing his company’s domain names at eNom this afternoon. I logged into my own eNom account, and I see the same error message that says “Failed to retrieve domain list.” I also confirmed the issue with a third person.
Obviously an error message like this is scary when it involves assets like domain names, but I presume this is some sort of system-wide outage. I do not see any notice on the company’s Twitter feed or Facebook page, but I presume they are working on the issue.
I am going to email a couple of contacts at eNom to see if I can learn more about the issue. I am publishing this before hearing back because I presume they are working on the issue and I also presume it is a system-wide issue since it is impacting more than one account.
Hopefully the issue is remedied quickly.
Yes, we’re definitely working on it 😉 Sorry for any concern. Regular updates are being posted to http://status.enom.com and I can help with anything additional as well.
…and I should add, no domains are at risk or missing or anything remotely like that – I’ll get some more specific details about symptoms and what you might experience attached to the status report.
Thanks for posting this so we know it’s a general problem being worked on. We had a bit of a heart attack earlier upon logging in and seeing we had 0 registered domains and $0.00 balance. Others might see this too.
I hope tucows kept the receipt on that purchase.
Looks like my domain names are showing up in my eNom account again.
I have not gone through my account to ensure everything is there though.