In February of this year, GoDaddy announced that it reached a deal to acquire Uniregistry. As a result of this acquisition, there are going to be some changes for Uniregistry domain name registrants and customers. On March 31, Uniregistry emailed its customers to let them know what was going to be changing once the deal closes, “on or about April 8, 2020.” April 8th is coming up on Wednesday, and I want to share the email I received so people know what is happening and what to expect.
I appreciate how the email intertwined easy to read commentary with some required legalease to make it easier to understand what is changing and what is remaining the same. I would suggest reaching out to Uniregistry representatives or GoDaddy representatives if you have any specific questions about what will be happening to customers, domain names, and their accounts.
In short and from my understanding, not much is actually changing for Uniregistry customers beyond contractual changes that don’t seem like they will impact the customer experience.
Here is the email I received from Uniregistry:
Acquisition notice to our customers.
As we get closer to closing the deal with GoDaddy, we have a few things we need to take care of. And this email involves information from lawyers about what is going to happen to your contract with Uniregistry and your personal information. Please read everything closely, but we’ll do our best to guide you through it.
Uniregistry, Corp. and its subsidiaries (Uniregistry) are preparing for the sale of their registrar, domain name brokerage, and parking businesses and related operations and assets to GoDaddy Operating Company, LLC and/or one or more of its affiliates (GoDaddy). This is telling you that Uniregistry is selling its registrar, domain name brokerage and parking services to GoDaddy.
As part of this transaction, we will transfer, assign, and novate (“Transfer”) your customer contract with Uniregistry to GoDaddy, which shall remain in full force and effect from and after the Transfer to GoDaddy. This is saying (while using fancy words like ‘novate’) that your contract with Uniregistry will be transferred to GoDaddy on or about April 8, 2020. At that point, your experience won’t change much. Neither will your pricing. So, to recap, for the foreseeable future, you’ll have the same awesome experience, same incredible customer service and affordability you’re used to, but you’ll be technically paying GoDaddy for providing the services.
If you object to these Transfers, you can opt out of your contract being Transferred to GoDaddy by emailing firstname.lastname@example.org April 8, in which case GoDaddy will provide you a prorated refund for any prepaid fees received by Uniregistry that correspond to the unused portion of the term of your contract with Uniregistry. One other benefit of joining GoDaddy is their extensive catalog of products and services in addition to their 24/7 customer support. Expect to hear more news on these and other benefits in the near future. Don’t want to be a part of this transaction? Super sad, but we understand. Email the address above. You’ll receive a pro-rated refund of any pre-paid fees you paid to Uniregistry that are un-used. Things like pre-paid monthly services or store credit. If you don’t choose to stay and have domain name registrations, you will need to transfer to another registrar or delete the domain name. We can assist with transferring or cancelling, but there will not be refunds given out. Keep in mind, if you decide to cancel, any services you’re using will be canceled, so you’ll need to find a new home for those services. That’s it! Thanks for going on this journey with us and for being a customer. We truly appreciate it. We can’t wait to get started with GoDaddy to bring you an even more incredible experience.
Thanks to Bill Hartzer for reminding me about this.
Per this tweet from Paul Nicks, “ All that’s happening is contracts are being switched. The customer experience is not changing a bit. We will be building a great, combined, product but that’ll take a while.”
Thanks for this vital information Elliot:
“The customer experience is not changing a bit. We will be building a great, combined, product…”
Paul Nicks, Godaddy
I joined the Uniregistry Market at the end of 2016 and since then I have sold 71 domains for $272,035 on this incredible platform. So it’s imperative for me to be assured that not only will the Market continue to thrive, but that it will continue it’s world class innovation.
Further to Paul’s tweet, the recent Godaddy Investor Day report on 2 April states that the Uniregistry acquisition will help to “accelerate growth in talent and technology and fill out product roadmap.”
It’s great to see that Godaddy recognizes the quality of both Uni’s human and digital assets and unlike Verisign, is acting to build the future of the Industry of Domains.
The big question is whose Terms of Service will govern the relationship after April 8.
If anyone who did not see this coming was not paying attention.
I hope Uniregistry paid some good $$$compensation to their employees who worked their A++Sss for Frank.
Let’s hope no domains go missing, or they have a contigency for incoming/outgoing transfers to cycle in properly.
We all have heard about valuable domains being stolen from GD accts and being transferred to Chinese registrars. The domains then repeatedly change ownership. Has any domains ever been stolen from Uniregistry?
I remember Monte would help his customers recover the domains. As I recall, GD told their customers “it’s your problem”. I have also heard that Enom would not help the customer recover a stolen domain.
I know some domains have been stolen from Netsol. I don’t know if they assist in recovering stolen domains?
I wonder if Uniregistry customers will stay with GD?
The information by email also receive from Uniregistry as well as that of Elliot, now well from what is written there is a long way that I do not know if they have really fulfilled, at least the non-response trajectory of the Account Manager, Sales Director, Director Register the last than send email not respond to anyone. Uniregistry is now Godaddy and this can only be contacted by email help@Uniregistry.com is the only way to contact the rest of Uniregistry departments have been canceled, Godaddy works like this.
I was interested if, with Afternic, to make a quick transfer of your information, do not give any, if you go to Epik.com they detail it very well, unlike Uniregistry I will not do anything, …., as happened with Moniker for sale at The German company over time was horrible, DNS occupation of domains with Adsense without our permission, security flaws, domains transfers to another registrar did not arrive (This also in Uniregistry.com year 2017 make all correct transfer domains another registrar to sell in Sedo and Uniregistry does not allow the transfer and everything was correct according to ICANN laws) its strategy is to transfer only from another registrar to Uniregistry.
I have regretted having chosen Uniregistry and I have 459 domains the largest portfolio that I have never had in a single registrar 5 years lost, now 292 domains, many let experience high renewal prices by losing 25% all the extensions discount with the new Domain Perks , being Elite Plus and Premium Uniregistry.com/Maket and it has not solved anything, I should have Landing Page Ads, Senior Broker Domain, Account Manager and none of that has not been given to me and it sucks. The best sales by external brokers.