Some companies argue that as long as they own their brand domain name, it’s much less important to own their product domain name(s). They may believe this because they carry many products, and it’s easier to manage one domain name and website than a group of them. In my opinion, when a company’s product is more well known than its manufacturer, it’s critical for them to own the product domain name, as that’s what consumers will obviously be looking to find when searching Google or typing in the domain name.
Case in point. I read an article in the Boston Globe yesterday about a new cleaning product called “Spaghetti Scrubs.” This cleaning product is apparently less abrasive than steel Brillo pads, and it molds to whatever pot or item you are cleaning. The idea is that it takes less effort to clean your pots and pans than if you were using a sponge, and it can cause less damage to your pots and pans.
The article mentioned that Spaghetti Scrubs were invented by a Japanese designer, and it named a couple of stores where it’s available to purchase. However, the key takeaway for me is the brand name’s domain name, SpaghettiScrubs.com, is unregistered. From direct navigation and SEO standpoints, this is a mistake. There really is no reason why the manufacturer shouldn’t spend the $10 to buy the domain name. Even a simple forward to the Crate & Barrel website would be better than nothing.