Trying Out GoDaddy WordPress Premium Support (WPPS)

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GoDaddy recently launched a new service called WordPress Premium Support. From what I understand, customers who use the service can have GoDaddy’s WordPress support team resolve a variety of issues related to their WordPress-based websites. They are also able to add various forms of functionality to existing websites. I just signed up for the Basic Subscription plan ($79.99/month) to fix some issues and make updates to my website.

As you may have noticed last Friday, DomainInvesting.com was not accessible for part of the day. I attempted to update one of my plugins, and for some unknown reason, it basically caused the website to crash. Everything below the header was missing. Even after I deactivated the plugin, my site was still unavailable. My guess is that it failed because I had waited a long time to update this one particular plugin. Luckily, GoDaddy’s support team was able to use a backup of my website to restore it with minimal loss (a few comments and a couple of articles).

On Monday, I decided to sign up for GoDaddy’s WordPress Premium Support program to give it a shot. I still need to have that plugin updated correctly, and I am hopeful the support team will be able to troubleshoot the issue and get the plugin updated and functioning correctly. I also need to have the Subscribe to Comments plugin updated and implemented like I had it before. When the subscribe box disappeared, I deactivated the plugin and have not reactivated it.

I am using GoDaddy for two reasons:

First, I trust GoDaddy. The company has always done right by me and their support has been exceptional. I am confident the company will be able to resolve these two issues. Even if they can’t fix the issues, I am confident they will give it a good attempt and will ensure my website doesn’t crash again. If something beyond their control happens, I am sure they will make a backup and revert to that if necessary.

The second reason is that the price is right. I will be paying $79.99/month for 3 credits. This means I can have the company perform three WordPress tasks for me each month. I would probably pay more to have these issues resolved by a third party, so this seems like a very reasonable price. My website is hosted by GoDaddy, so keeping everything under one roof is helpful and will allow me to address these issues more quickly.

Going forward (assuming these first tasks are resolved), I will likely continue using GoDaddy WPPS for assistance with website optimizations and security. I am sure someone with more expertise than me can ensure the pages load as quickly as possible and the website is secure.

Two options I wish I had were to be able to roll over unused credits from one month to the next. I would also have liked to be able to use credits on different websites without having to sign up for different plans for each WordPress website I have.

In my opinion, it is a good deal to have GoDaddy essentially on-call for $79.99/month to help ensure my website is operating efficiently.

Note: GoDaddy is an advertiser and this is NOT a sponsored post (I am NOT paid per action either). I also did not get any sort of special discount on the $79.99 price. I don’t know for certain whether or not GoDaddy’s WordPress Premium Support will be able to address the main issues impacting my website.

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