Last week, I let you know about an email Sedo sent to its parking customersletting them know the company would make them whole after some issues arose following a DDoS attack on its servers. Yesterday afternoon, Sedo followed up on this email to let clients know that “Sedo’s parking platform has reverted to optimal performance.”
The company is going reviewing its data to make sure customers who are showing less revenue are compensated fully for the losses that were incurred. I think it’s a good faith effort to make sure clients don’t lose money through no fault of their own. It’s wise that the company made these moves before any type of public outcry.
Full announcement is below.
We would like to inform you that, since Monday, March 19th, Sedo’s parking platform has reverted to optimal performance. The DDoS attack on March 9th affected our entire parking client base, and unfortunately this attack started a chain of events which caused reduced revenues for a small number of clients. We have put the necessary measures in place to avoid any recurrence of this situation in the future.
Starting today, we have begun preparing the relevant technical scripts to overwrite the parking statistics between March 9th and March 19th. Why are we doing this? For affected clients, the statistics in your accounts do not show all revenues accrued by your portfolio during this timeframe. We have chosen to update the daily statistics in your account completely, in order to ensure your historical domain data are correct and comprehensive.
In addition, we will finalize the calculations for the necessary compensation for the ~3 hour DDoS downtime and, where eligible, for the related links issue. The total amount will be shown in the “corrector” column* in the “payment” tab of the “parking reporting” section of your account.
We expect that the updates to your parking statistics and to the parking compensation displayed in the “corrector” column to be finished by Tuesday, March 27th at the latest, for all eligible clients.
Thank you for your understanding, and greetings from Cologne!