Communicating with customers in uncertain times is reassuring and appreciated. Earlier today, I read an Afilias blog post drafted to reassure partners and clients of the company’s “business continuity protocols” that have been enacted to keep the company running during the coronavirus (COVID-19) outbreak. Afilias is more of a business to business company, and I think that blog post was timely.
This afternoon, I received an email blast signed by Network Solutions CEO Sharon Rowlands. The email let customers know how Network Solutions is prepared to manage customer accounts and maintain services during the outbreak. I do not have many domain names registered at Network Solutions, but I think it was a wise idea to send an email like this to customers. I hope other companies do the same to reassure customers and offer guidance to those in need of assistance.
Here’s the email sent to me today: