Brand Marketing

Twitter for Your Web Business

I am a relatively new Twitter user, and although I might not be the best person to discuss the benefits of Twitter because of my limited experience, I want to share how I am using Twitter to help build my brands.   Twitter is a powerful tool that companies and people can use to promote and monitor their brands, as well as communicate with their customers.   In fact, many companies, schools, and politicians use Twitter and have a person or group whose job description involves Twitter communications.

For those people who aren’t aware of Twitter, it’s basically a rapid update service where users can enter short posts about what they are doing or what they are seeing. A perfect example illustrating Twitter’s usefulness is the day the US Air flight landed in the Hudson River.   Literally as the airplane was landing, people were adding Tweets about what they were seeing.   They also uploaded photos and videos to related sites, and several minutes before the news was reporting the accident, Twitter users knew about it – many of whom even knew it was a US Airways airplane.

How I use Twitter:

As a domain investor and domain blogger, I use the Twitter ID elliotsblog.   Most of my Twitter followers either found me by searching for my blog, seeing my initial blog post announcing my usage of Twitter, or found it through a specific keyword search.   As a result, I tend to post updates (“Tweets”) about what I am writing on my blog, what I see in the industry, breaking news related to the domain industry, and sometimes personal commentary. I feel like my blog is an extension of me, and I want my Twitter account to be an extension of my blog.   I see an increase in traffic when I post a link, and I find it’s a good way to communicate and have a conversation.

As a local online media professional with Burbank.com and Lowell.com, I’ve taken a slightly different approach in my initial days on Twitter.   The design of my Twitter accounts is an extension of their respective websites for branding purposes.   I haven’t really publicized my Twitter usage much with the sites (waiting until I am more knowledgeable and satisfied with the account look and feel), but once I am satisfied, I will add buttons on my sites to encourage people to follow my accounts.

The difference between my blog account and my local media accounts is that I have established relationships with domain investors, and I haven’t established many local relationships yet.   So in order to build my follower base on the media sites, I have been searching for specific keywords related to the cities and regions, and as I find them, I follow that particular Twitter user (assuming he isn’t simply announcing that he jut landed in Burbank).   The more Twitter users I follow, the more likely they will follow me and I will be exposed to their followers.

Just like they are able to follow my updates, I can also follow their updates.   If a major story is breaking in one of my cities, or someone writes an update about an event, I can be on top of it at the same time (or earlier) than the local media.   In fact, I learned about the Burbank Film Festival via Twitter a few days ago, and I will be adding information about it in the coming days.   This will then expose my account to the users who search for “Burbank Film Festival” on Twitter.   Perhaps they will add my account to their group of followers, and an update down the road will be of interest to them.

The exciting thing about Twitter is that I believe there are so many ways to use Twitter to meet potential clients or site visitors, find out about events, and stay on top of breaking news stories.   Twitter gives everyone a chance to be heard, and I can use it to extend the reach of my brands.

Will Twitter Buy Tweeter?

When I was hanging out in Bido’s live chat room yesterday, someone mentioned the idea about Twitter   buying Tweeter.com, the domain name of the bankrupt electronics chain, Tweeter. I haven’t heard about an auction for the domain name, but I would imagine it will eventually be sold, and most likely via auction. There are a number of Tweeter-type references related to Twitter, including “tweets,” or the posts made by users, and “tweeters,” nickname of Twitter users.   There is also a “tweet deck” and other Tweet-related Twitter references that continue to be created.

That said, I find it unlikely that the still unprofitable company would buy Tweeter.com, although they did just receive an additional capital injection of $35 million. In my opinion, Tweeter.com will likely sell for somewhere in the mid six figure range, based on the valuable electronics shoppers who type it in or find it via back link. I don’t think that there are many people navigating to Tweeter.com in error thinking it’s Twitter.   A company like Flickr has more of a need for Flicker.com than Twitter has for Tweeter 🙂 .

It’s a valuable domain name for someone, but in my opinion, I don’t think Twitter will allocate the funds for it.

Creating Search Phrases

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Say you have a product that is in a quickly saturating market.   How do you get your product to the forefront of this market?   If you are Unilever, you rename the market and own the new market.

I have high(ish) cholesterol mostly due to genetics, although it has been going down as a result of my eating and exercise habits.   I frequently pay attention to cholesterol reduction products, and I found something called Promise Activ Super Shots, which has plant sterols, that supposedly help reduce cholesterol.   They taste pretty good, so I take one whenever I can remember to buy them at the store.

Today I finished the last of the four pack, and as I was throwing out the box, I saw “REMOVE CHOLESTEROL” in big blue typeface. When it comes to cholesterol, I usually see keyword phrases like, “reduce your cholesterol,” “cholesterol reduction,” and “lower your cholesterol,” and this is the first time I saw “remove cholesterol.” I did a Whois search, and sure enough, RemoveCholesterol.com is owned by Unilever, the parent company of Promise, and it was registered in 2007.

It appears that Unilever has created, branded and defined this keyword phrase for their products. With all the competition for the popular keyword phrases, it’s a smart move to create a new one. Now if they would only forward traffic from this domain name to one of their brand websites!!

Elliot’s Blog Re-Designed

As you might be able to tell, I just had my blog re-designed. I had the other layout since inception, and the other design for close to a year, so I thought it was time for a change. One new feature I am offering is the “Top Drops” page, which is found in the menu.

Each week, I will list my favorite domain drops at Snapnames. I haven’t been doing a ton of new registrations, and finding dropping/unregistered names is something I enjoy, so I will scour Snap for names that you might like.

There are still a couple of bugs being worked out, so please let me know if you see something funky. I want to say thanks to Mike @ Six One Five Design for the design work.

Investing in Call to Action Domain Names

Major corporations seem to like call to action domain names nearly as much as they like their branded domain names. Call to action domains can be more memorable to a consumer than just the brand, and it typically encourages the consumer to take action quickly. They are less expensive than generic domain names, and they’re more readily available.   They can also be more trackable than a standard brand URL.

Call to action domain names are frequently used for a short period of time, usually during a company’s interactive or integrated marketing campaign. They are liked by companies because they can help spread a message, usually in a fun way. They aren’t typically expensive to acquire, and many of the creative ones that incorporate a company’s brand are unregistered.

For a domain investor, the problem with owning these domain names is that there are several obstacles in selling them:

1) The company could easily change a word to differentiate and buy an unregistered version (CallUsASAP.com could easily be changed to CallUsRightNow.com)

2) Because they are short campaigns (usually), the budgets for creating the advertisement are typically more limited – with the exception of the Super Bowl and a few other big advertising times.

3) It’s hard to find one of these names before it’s in demand, and to acquire a great number and hold on to them, it can be cost prohibitive.

4) Usually the advertising agency creates the advertisement, and they don’t want to spend their allotted budget on a domain name, when the money can be billed for internal labor costs rather than external unrecoverable costs like a domain name.

5) On a creative pitch, there are usually 5-10 ideas and 3 final ideas presented to the client.   Between the internal agency pitch and the pitch to the client, there isn’t much time to negotiate a domain acquistion.   Agencies won’t pitch an idea to their client unless they know exactly how much a domain name costs.   Getting in touch with some domain owners is difficult, and if they can’t secure the name before the final client pitch, the idea may be ditched. The last thing they want to do is get the client on board with a great idea, only to tell them it’s not feasible because of cost or because they can’t even get in touch with the domain owner.

I get a lot of emails from people asking my opinion on call to action domain names. While I think many of them are neat from a consumer’s perspective, I think it’s very difficult to sell them to a company. I highly doubt a company will tailor an expensive advertising campaign around a domain name, and they probably wouldn’t acquire it for a future campaign (all of this assumes the domain owner is even able to get in front of the marketing decision maker).

My advice is to own a couple of these names if you must (buying them at registration fee), but don’t spend too much money on them.   Buying call to action domain names is more like playing the lottery.

***Edit***
Just for further proof about this, next time you see a call to action domain name, do a Whois History search on it. See if the company was the original registrant and when the domain name was registered. If you see that it was previously owned by someone, drop them a note and ask them about it. I’ve learned some interesting things about domain acquisition strategy (much of it I can’t post because they asked me not to make it public). I think you’ll find that most of the call to action domains that are being used were originally registered by the company using it, rather than being older domains acquired in the after market.

President-Elect Barack Obama Gets It

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Subscribe to Elliot's BlogLooks like President Elect Barack Obama knows the importance of keyword domain names: http://www.change.gov.

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