When something goes wrong with one of my accounts, I want to be able to speak with someone who can resolve my issue ASAP. For many domain investors, domain names are equal to money in the bank, stocks and bonds, or other valuable assets that we own and wish to carefully protect. Knowing who to contact in case of emergency is important, and it can go a long way to keeping customers like me at ease. This is especially important because domain names aren’t physically held, and the security is dependent on some things out of the control of the domain name owner.
One of the nice things about having an account manager at a domain registrar, parking company, or other service is that you have someone you can contact when a problem arises. Most of the account managers I know work very hard and are available to answer questions and help most of the time. Obviously, nobody works 24/7, so there are going to be times that my assigned account manager can’t help. I like to keep a list of emergency contact names and numbers in case I need to speak with someone and my account manager is unavailable.
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