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Hosting Companies Should Not Be Listed as Domain Owner for Clients

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I was looking through some upcoming NameJet dropping domain auctions via FreshDrop, and I noticed something that I found to be appalling. Hosting companies either dropping the ball on renewals or not doing enough to help their current or former customers with their domain name assets.

I generally do a historical Whois search for domain names I might have an interest in bidding on at auction. From this, I can see who previously owned it and try to figure out why they either didn’t find the domain name valuable enough to keep or why the domain name may have been allowed to expire.

On four consecutive searches today, I saw that the previous registrant email was a hosting company. What this means to me is that the hosting company didn’t pay the renewal bill either because they didn’t realize it needed to be renewed, their client no longer works with the company, or, probably the least likely of the bunch, the client no longer wanted the domain name.

Since these were very good domain names I searched, it’s unlikely that the client simply opted to not renew the domain name. Another unlikely thing is that the hosting company dropped the ball. I presume they manage other domain names and they would certainly get emails, so it’s unlikely they simply forgot because there would be some severe liability for that I would think.

What is likely in my opinion is that the client no longer works with the hosting company, and the hosting company didn’t feel compelled to let the client know their domain name was going to expire. They probably just didn’t feel like going through the effort of ensuring a safe transfer. Instead, since they didn’t have orders to renew the domain name, and since they wouldn’t be compensated for renewing it without those orders, they took the easy way out and just let the domain names expire.

Of course it’s the client’s job to keep tabs on its assets. However, I think it’s irresponsible or a hosting company to register a domain name on behalf of a client and keep the Whois information in the name of the company – specifically the registrant email where renewal notices are sent. If a relationship ends, the hosting company shouldn’t have to pay for a former client’s renewals, but the responsibility shouldn’t become theirs either.

PeoplesBank.com Expires; Who Is to Blame?

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On July 30, 2010, PeoplesBank.com expired, and it now appears to be coming up for auction on NameJet. The previous registrant was Maine Bank and Trust, located at 6 Atlantis Way in Lewiston, Maine. According to some research I did, TDBank is (or was) located in that space, which jives up with the @banknorth.com email address used by the registrant, since Banknorth is now known as TD Bank (they were known as TD Banknorth for a while).

I’ve done some research, and it appears that the ownership of this domain name is about as confusing as the history of bank mergers, acquisitions, takeovers, and other activities that faced many local banks. Maine Bank and Trust owned this domain name (and is still listed as registrant). Similarly, Maine Bank and Trust also owned MaineBank.com back in 2001. If you visit MaineBank.com now, you’ll see a message that says Maine Bank & Trust is now People’s United Bank, and you are forwarded to Peoples.com.

The strange thing to me is that People’s United Bank and TD Bank do not appear to be related. Somehow, TD Bank ended up with PeoplesBank.com, while People’s United Bank ended up with Maine Bank & Trust, but not the PeoplesBank.com domain name that shows Maine Bank & Trust as its most recent registrant.

Making things even more confusing is the historical information on TD Bank’s website regarding the Peoples brand name: “The company first opened its doors as Portland Savings Bank in Portland, Maine, in 1852, and later grew through a series of mergers and became Peoples Heritage Bank in 1983. At the turn of the millennium, the opportunity for growth presented itself again as Peoples Heritage Bank, through several acquisitions, expanded deeper into New England and took the name Banknorth.

Although this particular domain name has not had a website on it in quite some time, it’s an important domain name for security purposes.

Across the United States and throughout the world, there are a number of People’s Banks. Some of these banks include:

  • Peoples United Bank (Peoples.com)
  • The Peoples Bank (ThePeoples.com)
  • People’s Bank (PeoplesBank-WA.com)
  • Peoples Bank (PeoplesBancorp.com)
  • PeoplesBank (BankAtPeoples.com)
  • People’s Bank (PeoplesBankMTW.com)
  • Many more can be found by searching Google

Hopefully someone from TD Bank, People’s, or possibly one of the other banks known as Peoples will make sure this domain name doesn’t fall into the hands of someone who could potentially use it maliciously. Compete shows that over 6,000 people a month visit PeoplesBank.com.

After Liquidation Ski Market Domain Name Expires

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SkiMarket.comIn December of 2009, Ski Market filed for Chapter 11 bankruptcy. The company, which was founded in 1958 and originally known as St. Moritz Sports, changed its name to Ski Market in 1971. There were 16 locations in the northeast US chain at the time of its bankruptcy filing.

The company also did business on its website, SkiMarket.com. Compete still shows over 1,500 visitors per month, but I’ve generally found those numbers to be light (for my websites anyway).

Because no other retail stores placed a bid to purchase Ski Market, in February of 2010, the bankruptcy court approved the company’s sale to Gordon Brothers, a Boston-based liquidation company. Gordon Brothers was hired to sell the company’s merchandise via liquidation sales over the following two months to help pay back creditors which were owed a significant sum of money.

For some reason, the bankruptcy court didn’t take action on the domain name, which would certainly be a salable asset. In June of 2010, the domain name expired and is currently on the pre-release list at NameJet and already has a $500 bid with 71 bidders.   Instead of the creditors getting anything from the sale (which included South Shore Savings Bank), the proceeds will go to NameJet and Network Solutions if this domain name is auctioned.

How Great Domain Names Drop

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I was looking at upcoming dropping domain names on FreshDrop.net a couple of days ago, and I saw that the nice 3 letter domain name JIS.com was pending deletion at Network Solutions. According to the last Whois record before the deletion in June, the domain name was owned by a company named Jacksonville Internet Services, Inc., and it was registered to a person named Karl Renaut.

In July of 1997, Jacksonville Internet Services merged with a company called Southeast Network Services Inc, whose President was Karl Renaut. After further mergers and acquisitions, I believe the company started doing business as Florida Digital Network, using FDN.com as a domain name. In June of 2007, Florida Digital Network, Inc. merged with NuVox, Inc, where Renaut currently serves as VP Technology Development, according to his LinkedIn profile.

In June of 2008, JIS.com was renewed for two years, and it had an expiration date of June of 2010. The domain name was registered to Renaut, whose email address used the floridadigital.net domain name. Unfortunately for the company, it appears that FloridaDigital.net expired in May of this year.

Whether Nuvox/Windstream wants JIS.com is anyone’s guess since they haven’t used it, but it’s interesting to follow the anatomy of a domain drop. It will be also interesting to see if someone picks up FloridaDigital.net at auction or via drop catch prior to the auction of JIS.com and tries to redeem JIS.com after re-creating the registrant’s email address. I have no idea if that would even be possible this late (or legal), but I am sure it’s something to keep an eye on in the next few weeks.

This should also serve as a good reminder for people to keep their Whois information updated and accurate, especially for companies that use email addresses on their own domain names.

Double Check Your Spelling When Bidding on Domain Auctions

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This should go without saying, but it’s always important to double check your spelling on drop auctions. I am a bidder in the CognitiveBehavorialTherapy.com auction on Namejet, which ends this afternoon.There are 38 bidders in this auction that has 47 bids.

According to Wikipedia, Cognitive Behavioral Therapy (commonly referred to as CBT) “is a psychotherapeutic approach that aims to solve problems concerning dysfunctional emotions, behaviors and cognitions through a goal-oriented, systematic procedure.” I am familiar with the term because my wife is studying this as she earns her Psy.D in Clinical Psychology (she’s in her 4th year of 5 years).

While thinking about the value of the domain name, I copied and pasted it into Google, and the first result was Google’s question, “Did you mean: “Cognitive Behavioral Therapy”‘? Of course, that’s what I meant, but it also means that the domain name is a typo. Sometimes typos can be good, but since this is such a long domain name as is, a typo like this is probably not worth a whole lot.

Had I not done the Google search and simply relied on the mentality of crowds (there are 38 bidders, so it must be good), I would have probably bid much more for it without consideration for the actual spelling. As I started this blog post, you should always check the spelling of a domain name before bidding to save on what could be an expensive mistake.

Some Sunday Thoughts

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It’s another lazy(ish) Sunday, and here are some things I am thinking about today. Hope you have a great afternoon!

  • Does anyone know of a tool/script that I can use to analyze names at Snapnames and Namejet? Specifically, I would like to load a list of names (10,000 or more) into the tool, and it will spit out the GAKT exact matches, # of results in Google, # of advertisers in Google for that keyword, Average PPC for the term, and Ovt for the domain name as of the last update? I’d imagine it would require someone knowledgeable about programming and Google.
  • For those who don’t know (some people asked in a previous post) GAKT stands for Google Adwords: Keyword Tool, and it can be found in your Adwords account. I only use the exact match searches to get an idea about how many people are looking for those keywords. It’s not an indicator of type in traffic to me, but it does show how many people are looking for information about that topic every month.
  • I am very thankful that the earthquake in Chile and subsequent tsunami action seems to have relatively limited casualties. I have a friend who has been traveling to Chile and I heard from him today (he wasn’t there). Glad that he wasn’t impacted.
  • I hope this doesn’t come off as “jerky” but I want to give a quick tip when registering domain names. Any name could be developed into just about anything. When buying names, think about whether you will spend the time to develop it or whether someone else will realistically pay you for the rights to do it. I would much rather own one good name that I bought for $2,500 than 300 newly registered names. If you don’t end up selling them, you’re just going to double your carrying costs the next year.

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