Namecheap is one of the largest domain name registrars with more than ten million domain names under management. The company boasts an active Twitter account, which is quite engaged with its customers. Namecheap CEO and founder Richard Kirkendall also engages with Namecheap customers, and I was impressed by the way he responded to a customer’s criticism this morning.
A Twitter user mentioned the @namecheap account on Twitter to criticize the timing of the company’s “scheduled maintenance” that took place the morning after a bank holiday and temporarily took down his email: