I have regularly lauded GoDaddy for its exceptional customer service. I have been a customer of GoDaddy for 13+ years, and my customer service needs have ranged from simple domain registrations and transfer assistance to more complicated web hosting needs. I just had a SSL certificate installed on DomainInvesting.com, and it was installed thanks to the efforts of the team at GoDaddy.
About a year before rebranding my blog from ElliotsBlog.com to DomainInvesting.com, I moved my web hosting to GoDaddy. At that time, GoDaddy was ramping up its hosting business, and I knew I could trust the company to assist with the hosting migration and offer rapid support if issues ever arose. Since making that transition, I have run into very few hosting issues and/or downtime. When small issues arise, they are generally handled very quickly.
Recently, I decided I wanted to add a SSL certificate across the entire website. I knew there would be some technical hurdles to overcome, so I started off by adding a SSL to the WordPress admin section of the website. The intention was to make the entire website secure, but I had concerns that the addition of the SSL could cause technical problems as well as SEO issues.
Dating back to when DomainInvesting.com was ElliotsBlog.com, there were some fairly complicated technical issues that have arisen and been resolved as they came up. For starters, I had a htaccess file that contained thousands of redirects from the old url to the new one, and there were also legacy url redirects from when I had a different url structure. I also dealt with a few issues with plugins and various WordPress conflicts over the years. When issues arose, I usually asked for GoDaddy’s help troubleshooting since their knowledge was far superior to mine. They always helped me as best as they could – keeping in mind that they are my hosting provider and not my web developer.
When I wanted to implement a SSL certificate across the site, I needed some special assistance to ensure that the implementation didn’t cause any major issues on the site. The Premier Services team at GoDaddy worked with the company’s WordPress Support team to create a game plan to make changes to the site while avoiding data loss and downtime. The team executed on its game plan yesterday evening, and the transition was virtually seamless. DomainInvesting.com now has a SSL certificate and the entire website is secured with the certificate.
I want to give special thanks to Brian “Spike” Markham, Daniel Feuster, Deron Ruse, Joe Styler, and likely others who worked on the site behind the scenes. Implementing a SSL certificate was more complicated than usual, but the team at GoDaddy made it happen. I feel like the team at GoDaddy went above and beyond what I expected, and I sincerely appreciate their assistance. Their customer support has been top quality, and it is a big reason my business has grown with the company over the years.
Nice to see that it was seamless for someone else.
I love Godaddy – primarily for the high level of customer service & tech support
They are a good gang at Premier Services
Now everyone else who is a Premier Services customer should ask their rep to do this and see if they get the same level of service.
My bet is that team will do everything it can to help its customers.
Have you tried to get help like this or are you making a sarcastic comment like that based on an assumption that you wouldn’t get the help if you needed it?
Most people I know who have Premier Services accounts are very happy with the customer service they receive. Like any company, GoDaddy treats its high value customers very well. It is easy to transfer domain names and hosting accounts, but I keep my business with GoDaddy because they treat me well. Even when something doesn’t go my way – like getting a domain name unlocked – I know they are trying their best to accommodate my request.
I have not asked them to do this for me, but I have always gotten quick and great support from Premier Services
Talking from experience.
I invite you to expand on that. I can’t think of anyone with a Premier Services account that doesn’t think highly of their customer service.
Can’t think of anyone???
I can’t think of anyone with a Premier Services account manager who has mentioned customer service issues to me.
Now you have.
Who is your rep?
You should reach out to Paul Nicks and Joe Styler.
If GoDaddy is able to do something, those guys can coordinate getting it done.
I have already talked to one of those guys, among others.
I am not in the CLUB, like some people are. Just a number.
Who is your account manager?
I don’t think there is any “club.” I get good service at GoDaddy because the team is well trained and well staffed and I have been a customer for more than 10 years (and continue to spend a lot of money there).
I am not telling you who my account manager is, so stop asking.
Nice .99 cent .com GoDaddy banner at the top of this page. Hmmm…
Have a nice day!
Yes, GoDaddy is clearly an advertiser (not click or commission based so whether you use them or like them, their check already cleared). Not sure what the “hmmmm” is about since their banner shows up on 100% of the rotations.
Thanks for the good wishes. Having a great day with my daughter. Got to check out Tree House’s new brewery and now watching a little bit of Disney. Hoping I can pry her away from the tv in a minute to ride her bike.
Hope things improve for you.
Spending the day with my daughter as well.
Brad – Absolutely correct. Premier Service is spotty and if fact, for every day transactions it is actually a pain.
The fact that you can’t get resolutions for basic questions as a “premier service” client is absolutely ridiculous.
My experience as with GoDaddy “premier service” has been spotty at best.
Uniregistry or Epik are better options of for experienced domainers.
Outstanding! I agree, Premier Services goes above and beyond the call of duty. I’ve had nothing but good experiences with that. I’ve been with Godaddy since 2005 and a very loyal customer due to their excellent support when I needed it.
I think what Mark Thorpe is saying is there was enough room on the back of the #10 NASCAR for his picture too.
GoDaddy just announced a new service offering to help people manage WordPress websites: