Home Advice Page 181

Advice

Investing in Call to Action Domain Names

Major corporations seem to like call to action domain names nearly as much as they like their branded domain names. Call to action domains can be more memorable to a consumer than just the brand, and it typically encourages the consumer to take action quickly. They are less expensive than generic domain names, and they’re more readily available.   They can also be more trackable than a standard brand URL.

Call to action domain names are frequently used for a short period of time, usually during a company’s interactive or integrated marketing campaign. They are liked by companies because they can help spread a message, usually in a fun way. They aren’t typically expensive to acquire, and many of the creative ones that incorporate a company’s brand are unregistered.

For a domain investor, the problem with owning these domain names is that there are several obstacles in selling them:

1) The company could easily change a word to differentiate and buy an unregistered version (CallUsASAP.com could easily be changed to CallUsRightNow.com)

2) Because they are short campaigns (usually), the budgets for creating the advertisement are typically more limited – with the exception of the Super Bowl and a few other big advertising times.

3) It’s hard to find one of these names before it’s in demand, and to acquire a great number and hold on to them, it can be cost prohibitive.

4) Usually the advertising agency creates the advertisement, and they don’t want to spend their allotted budget on a domain name, when the money can be billed for internal labor costs rather than external unrecoverable costs like a domain name.

5) On a creative pitch, there are usually 5-10 ideas and 3 final ideas presented to the client.   Between the internal agency pitch and the pitch to the client, there isn’t much time to negotiate a domain acquistion.   Agencies won’t pitch an idea to their client unless they know exactly how much a domain name costs.   Getting in touch with some domain owners is difficult, and if they can’t secure the name before the final client pitch, the idea may be ditched. The last thing they want to do is get the client on board with a great idea, only to tell them it’s not feasible because of cost or because they can’t even get in touch with the domain owner.

I get a lot of emails from people asking my opinion on call to action domain names. While I think many of them are neat from a consumer’s perspective, I think it’s very difficult to sell them to a company. I highly doubt a company will tailor an expensive advertising campaign around a domain name, and they probably wouldn’t acquire it for a future campaign (all of this assumes the domain owner is even able to get in front of the marketing decision maker).

My advice is to own a couple of these names if you must (buying them at registration fee), but don’t spend too much money on them.   Buying call to action domain names is more like playing the lottery.

***Edit***
Just for further proof about this, next time you see a call to action domain name, do a Whois History search on it. See if the company was the original registrant and when the domain name was registered. If you see that it was previously owned by someone, drop them a note and ask them about it. I’ve learned some interesting things about domain acquisition strategy (much of it I can’t post because they asked me not to make it public). I think you’ll find that most of the call to action domains that are being used were originally registered by the company using it, rather than being older domains acquired in the after market.

Your Internet Persona Follows You

3

There are a lot of people on the domain forums who don’t have much business experience, and there are others who do have business experience but don’t have much Internet forum experience. Many became domain investors by accident, and by one way or another, they found a place like DNForum or NamePros.   I had been selling domain names for two years before even realizing there was a domain industry and   DNforum was the first Internet forum I joined in early 2006.

Yesterday, I received an email from a person who shall remain nameless informing me of a new service he was offering.   I recognized something in his email, which reminded me about a person on DNForum, and a subsequent email revealed that they were “business partners.” After exchanging a couple additional emails, one of which was mysteriously from his partner’s email address – all under the same email string, I became even more suspicious, and I am not interested in working with or publicizing their company as a result.

Whether the emailer and “his partner” are different people using the same Gmail account is something someone else can determine, but I want to use this as an example for a post I had been meaning to write.   I’ve never done business or had a dealing with this person’s “partner,” yet I was reluctant to do any business with him or even work with him because of this person’s domain forum persona.

There are a number of people who I would put in the same category as this person.   From seeing their posts on domain forums, I wouldn’t do business with them for a variety of reasons. There are scammers, spammers, cybersquatters, lowballers and other people whose business practices I find abusive, annoying, or unethical.

Using Google and other free resources, it’s fairly simple to link a person’s name with their online identity (as I did yesterday). I think people should consider the implications for their forum commentary before they post. Not only could it impact their business today, but it could have long term implications, too. Career advisors recommend that job seekers review their Facebook/MySpace pages before applying for jobs.   Likewise, domain investors should know that there are always people who will judge them based on their Internet persona.

Considerations for Working With Affiliates

Subscribe to Elliot's BlogI was thinking about something today regarding affiliate relationships for your websites and online ventures. When you choose to partner with a company, make sure there are no ways for the customer to be lost during the hand off from your site to theirs. If a customer leaves your site, you should be guaranteed that they won’t end up making a purchase without your site getting the credit.

i can think of a couple examples off the top of my head, which will lead me to questioning my affiliates later this week:

1) If the customer can call the company, they should have to enter a unique code for your website. If they don’t have to do that, the sale won’t be attributed to your site.
2) If there is no automated sales process and they can negotiate the price with the company, you may end up losing the sale.

It’s important that you work with affiliates who make certain that you get credit for all sales attributed to your website. You should also work with affiliates where the product is easy to purchase, the sales process is seamless, and the entire process is trackable. All of this will lead to a long and mutually beneficial relationship.

Companies Monitor Your Comments

2

Subscribe to Elliot's BlogI read Andrew’s post regarding the ISO.mobi WIPO decision and I think people who post domain sales or commentary in public forums, domain blogs or other public venues should take notice. While many people think big companies won’t notice what is said about them in small niche forums, almost all companies closely monitor their trademarks and intellectual property online.

Any time someone mentions something about a company in a public venue, their post or site will probably be seen by that company, triggered by certain keywords or acronyms.   Not only is it a way for people to ensure a blog post or article is viewed by the intended audience, but it’s also a way to attract unwanted attention. This pertains to people who are utilizing their First Amendment right to give their opinion about a company, and it also pertains to people who are selling trademark-related domain names or potentially infringing domain names.

In addition to this, people should also realize that it’s pretty simple for a company to track a person’s online presence. A simple DomainTools registrant report will show many of the publicly maintained domain names owned by a person. A company could then search Google for these domain names, and if they find one that the person listed on a domain forum at any point, the company now knows that person’s nickname. If they are investigating a TM domain name, they can search that person’s posting history on the forum to see if that person has ever listed a TM domain for sale. If this person has, they can claim that the person has a history of cybersquatting.   It can be as easy as that.

When I started at AIG just after the Spitzer investigation, people were always cautious about sending emails, which can easily be tracked back to the sender and remain a perpetual paper trail.   The saying was that if you would be embarrassed to see an email you sent posted on the cover of the New York Times, you shouldn’t send it. Likewise, you should be cautious about what you post in public or private forums. Everything can be tracked back to you and will be used against you.

Startup.com – An “Oldie” but a Goodie

Subscribe to Elliot's BlogIt’s funny that a documentary created in 2001 about an Internet start-up company can be called “an oldie but a goodie,” but I think this is the case with Startup.com.   Startup.com is the story of how fledgling Internet company GovWorks.com went from an idea to start-up to bust during the .com bubble. Everything from choosing the company domain name to fighting for funding from VCs to dealing with their growth is shown in this behind the scenes film.

While it’s intriguing to watch the company’s progress, I also realize how lucky I am that I have found an industry and a niche where I am able to work somewhat alone (albeit with the assistance of freelancers), and I think I might have less stress as a result.   Sure, I am typically stressing about something (just ask my wife), but at least I don’t have to worry about paying someone back or building more value for someone else on top of everything.

Having your company be injected with venture capital can be great, owning/presiding over a company with 50+ employees can be prestigious, and founding a company with a $xx million dollar valuation can be exhilarating, but at the end of the day, you have to ask yourself if it’s worth the stress. I think there is plenty of opportunity in our industry to build businesses of our own.

One thing that is still pretty amazing to me is that despite the time the start-up was born and the amount of their funding, they still settled on the name GovWorks.com, which is now a parked page.

I couldn’t find the video in full, but someone cut several parts of it on YouTube.   The movie is a couple of hours, but I found it fascinating the first time I watched it several years ago, and I thought it was neat to watch again years later.

Criticism is Essential to find Succes

5

Subscribe to Elliot's BlogMuch has been said about a domain investor’s recent attempt at innovation or revolution or whatever it was suppose to turn out as. Whether the idea was good, fair, or poor, and/or whether the execution was good, fair, or poor isn’t really worth discussing anymore.   The proverbial horse has been beaten to death, just as the project has died.

I do want to address the back and forth that I’ve seen from many different people. A lot of people were critical of those who voiced their opinions of the project.   Jealousy seems to be the biggest reason why some people felt others were critical. Apparently these people seem to believe if others offer their own criticism, it must stem from some sort of jealousy for not creating the idea on their own.   This is false.

When I post something – be it a link to a finished website or a website that is being developed, I am not looking for a pat on the back. If I wanted that, I would email my close friends and family who would probably send praise my way no matter what I sent them.   I like receiving compliments as much as the next guy, but I LEARN from receiving criticism.

Simply because people criticize an idea doesn’t necessarily mean they are offering a critique on the person – no matter how judgmental their comments are. Those who are on the receiving end of criticism should analyze it and do what they can to listen to the comment. Perhaps the commentary isn’t helpful, but don’t get defensive about it as that does nobody any good. If you have thin skin and can’t take a criticism, you will never be able to improve yourself or your projects.

Nothing we ever do is perfect. The minute we sit back to admire something we have done is the minute we fall behind our competitors who are quickly closing in on us.

Recent Posts

Squadhelp Rebrands as Atom with Atom.com

5
Squadhelp announced a complete rebrand this morning. The company is now known as Atom, and it acquired the Atom.com domain name in advance of...

Nissan Going after Nissan.ai

3
Nissan is an automaker that uses NissanUSA.com for its website here in the US. The reason it uses an off-brand domain name is because...

Using AI For Background Image

9
I acquired a domain name last week, and once it transferred to GoDaddy, I set up a custom landing page using Carrd. Instead of...

It’s All About the Time You Put into It

2
A few years ago, my wife jokingly described my daily work lifestyle as leisurely. In some ways, I thought of that as a badge...

D3 to Host Invite-Only Dominion Conference

0
D3 is a relatively new entrant to the domain space, but it has a team with considerable domain industry expertise. In announcing its $5...