Why You Should Give Feedback

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A couple of weeks ago, someone emailed me about an  embarrassing  error on one of my websites. It wasn’t a big deal and was an easy fix, but I was embarrassed that it was there for 2+ years without anyone telling me. On a site that sees hundreds of visitors a day, I am sure that many people saw it but didn’t take the time to use the contact form to report it.

If you are using a domain industry website and see something wrong, especially small issues that may have been overlooked, you should either email someone from the company or use the contact / feedback forms to give details. We are all fallible, and we’ve all made mistakes.

Most people and companies appreciate when website errors and bugs are reported to them. They understand that if a client takes the time to give feedback, it must be important enough that they should address and fix the error, or at least report that they’ve had a look and give a reply about why they won’t fix it.

In a small “industry” like domain name investing, when a company fixes an error or bug, it could help more than just the company that fixes the error. Perhaps it will lead to a lift in PPC income, or maybe visitors to the website will be able to find more relevant domain names for sale. Point being is that maybe your feedback will help more than just the company that fixes its error.

BuyDomains recently relaunched its website (Karen Dixon discussed it yesterday). Check it out when you have a chance, and let them know if you see something funky. Same goes for other industry websites. If you see something that doesn’t look right, let them know. It might not help you directly, but perhaps it will.

4 COMMENTS

  1. It’s very annoying when we have an issue with one of our sites and rather than contact us, people usually just complain on facebook or twitter. When I see these complaints, I reach out to them directly. They end up being thankful and explaining the error in further detail so we can make sure it’s corrected.

    In the end, with so many companies using social media, there’s no excuse not to reach out to them to tell them of any errors.

    • Good point. It’s much more effective to let the company know about your concerns than it is to bitch and moan publicly instead of giving them the opportunity to rectify.

  2. Hello Elloit,

    This post makes us think about the importance of communication for all of our own good.

    The art of communication in many cases has been morphed by technology into the art of mass miss communication. Some of it is caused by shortened text messages, or Blogs that no longer even allow back and forth comment communication.

    The Irony is we are in the communications era and still somehow we find a way to not communicate.

    Gratefully, Jeff Schneider (Contact Group) (Metal Tiger)

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