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Domain Inquiries Over the Phone

On occasion, I will get a phone call from someone who wants to buy a domain name I own. While I do think making a phone call is far better for domain buyers to get in touch with a domain owner, I would recommend that domain owners work out their deals online in emails rather than over the phone.

The primary reason is that you can respond to the inquiry on your own time, allowing you to research the value of your domain name and do some research on the buyer. Additionally, you don’t have to make a snap decision over the phone if you hadn’t intended to sell the domain name.

The secondary reason is that your emails are all trackable. You can easily archive offers for domain names, allowing you to remember what offers came in the past. Additionally, if you have no intentions of selling the domain name now, you can have the person’s email and email address readily accessible when the time to sell comes. It’s much easier to lose a phone number and/or forget who a person in your phone book is after a period of time.

It’s in the best interest of a domain owner to work out a deal online.

Pressure is on Oversee.net

Oversee.net LogoBased on events and announcements throughout the domain industry during the last couple of years, as well as declining PPC earnings trends and harsh economic conditions, I believe there must be considerable pressure on Oversee.net. Here’s a quick third party view of things that have transpired.

Oversee.net purchased Snapnames, which was the leading platform to purchase expired and deleting domain names. They had many exclusive drop catching deals in place with some of the leading registrars.

A few months later, Enom launched Namejet, a direct competitor to Snapnames. Some of the exclusive registrars later shifted from Snapnames to Enom, costing Snapnames some of the better dropping domain names.

Oversee purchased Moniker a leading domain registrar and auction house that primarily held its live auctions at TRAFFIC shows during the year, grossing millions of dollars. TechCrunch reported the purchase price at $65 million.

Oversee announced staff layoffs.

Oversee holds a great annual domain conference in January, DomainFest, which is held in Hollywood, California with considerable fanfare and high praise from industry professionals.

Crowd favorite and Director of Business Development, Ron Sheridan departs from Oversee’s DomainSponsor.

Rick Latona enters live auction business directly competing with Moniker auctions at some TRAFFIC shows.

Rick Latona signs exclusive deal with Rick Schwartz and Howard Neu to partner on the TRAFFIC shows, leaving Moniker on the outside. In 2009-2010 TRAFFIC will expand to 6+ domain conferences annually, and it doesn’t appear that Moniker will be the auctioneer.

Fabulous announces free security feature which will compete with Moniker’s expensive Max Lock program ($19.99/domain or $124.99/portfolio), and Fabulous also announced a free privacy protection service that will compete with Moniker’s privacy, which costs $4.00 per year.

I know Oversee.net is managed by some smart people, but it seems that many deals they’ve made haven’t worked out as well as they wanted them to work out, and in other cases, competitors are offering better products/services at better prices. Oversee companies were the best of breed in some categories, but now it seems that’s being chipped away rapidly by nimble competitors. Oversee is a well funded company with big time VC backer Oak Hill Capital Partners, but who knows how much of that investment remains and how much previous investments are currently worth.

The people that make up the company are a primary reason why I do business with more than one Oversee company. However, with tough economic times, there are difficult business decisions that have to be made. The pressure seems to be on Oversee, and it will be interesting to see their next move.

Fabulous: Free Privacy & Better Security

FabulousI received an email from Fabulous this morning containing some great news for domain investors who use Fabulous as their domain registrar. Fabulous announced that they are offering two new features and additions that will benefit domain investors, one of which I had requested on my blog a number of months ago. Let’s discuss the two new features available to Fabulous clients:

1) Whois Privacy

Over the years, a number of people have asked Fabulous to provide privacy protection on their Whois data. While Fabulous allowed just a few domain names to have privacy in the past, they are now giving everyone privacy – for FREE. While the cost of privacy protection various from a few cents per domain name to several dollars at other registrars, there is no cost at Fabulous.

Every domain using the Fabulous Whois Privacy Service will be given a unique identifier, and all email and phone messages related to domain names will be automatically redirected to the domain owner. This is surely going to either cause other registrars to lower their prices considerably or risk losing domain registrations.

To show how popular this is elsewhere, just have a look at DomainTools’ Registrant Search Tool for “Whois Privacy Protection Service, Inc” which was found in about 2,131,377 domain names. Also, a search of Moniker’s “Moniker, Privacy Services” was found in 527,369 domain names. They are laying down the gauntlet with a popular added value service.

2) Fabulous Security Key

Basically the way the key works is that you will log into your account as per normal, using username and password. To activate the Security Key, you will go to the Manage > Security page, select “Fabulous Security Key”, then insert the USB device and click the button.

You can then select what areas of the account you want to protect with the Security Key. Once this has been setup, to gain access to those sections of your account (Sales, Transfers, Name Servers, Pushes) that are protected, you will need to insert the Fabulous Security Key, and click the button. The Fabulous system will verify that you are authorized to visit that section of the account and allow you to make the necessary changes.

With domain theft seemingly at an all-time high and reported on domain forums and elsewhere daily, this will give domain owners added protection over their portfolios. I don’t believe another company is offering a security system that is as comprehensive as Fabulous. (UPDATE: Name.com was first to market with this, and they have been offering a security key fob for the past several months). Not only will a hacker need to steal someone’s login and passcode, but they will also need to have the security key fob, making domain theft virtually impossible.

Incidentally, In December of 2007, I wrote a post called Registrar Security: A Call to Action, where I requested security key fobs at registrars. From my post:

I think a security key fob with a changing passcode (similar to what Paypal offers) could help secure a domain registrar account. I would pay a premium for this service, and I am sure others would as well. Having good security is a unique selling point that distinguishes some registrars from others. Having the best security system in place before competitors would certainly give one registrar a major competitive advantage. Most registrants wouldn’t want multiple security key fobs, so consolidating all domain names at the most secure registrar would be the most likely outcome.

This is great news from Fabulous, and domain owners will benefit.

Blend of Personal & Business Accounts

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I am in the midst of a discussion with a couple of friends regarding the division of personal life and professional life and would like some feedback. My blog is primarily a business blog, but I do like to share personal information as well. When I read other blogs, I like to know about the person behind the blog, and I am happy to share information about my background as well. I think it’s only fair that my blog readers know who I am and what I am doing.

I also have a Twitter account, which as the url would suggest (@dinvesting), is an offshoot of my blog. However, I don’t really have any friends who are on Twitter aside from my domaining friends, so I use it as a personal account as well, especially because many of my domain industry friends use Twitter as well. I am not one for sharing intimate details of my personal life with many people, so it’s not exactly a big deal having the mixed account because even the personal stuff is watered down, knowing that anyone can see it.

Facebook, on the other hand, started off as a strictly personal account and has evolved into a joint business account as business acquaintances have “befriended” me. People have added me as friends, some of whom I hardly know or don’t know at all, and I generally accept requests if we have friends in common, despite the fact that I might not know the person, to avoid being rude. I’ve met and become friends with many people via the domain industry, so despite the fact that we didn’t grow up or go to college together, we are still friends.

I must admit that I am getting annoyed by seeing constant self-business promotion via Facebook, as I still consider it more of a personal account. It’s also annoying when Facebook “friends” seem to combine their Twitter and Facebook accounts and do retweets and other stuff on Facebook. I suppose that means that these people have decided to make it their business feed rather than a personal feed, but what must their non-business friends think about all this business they are bringing. It doesn’t seem like there’s a way to block specific people who are notorious for their business-related posts.

As an aside, a few of my friends have been known to take those annoying Facebook quizzes too, so I’d love to block their feed as well! I don’t really care if they would be Don Corleone in the Godfather, if their iPod color is blue, or that Brad Pitt would play the story of their life if made into a movie.

Anyhow, the big question is where do you draw the line, and when you draw the line, do you go back and adjust your accounts to reflect this?

Domain Roundtable Auction Nets $500k

The Domain Roundtable live auction was held yesterday in Washington DC, and despite audio and video broadcasting problems, the auction netted $498,100. The largest sale of the day was for Contests.com, a domain name owned by Yahoo!, which sold for $380,000 to a bidder in the audience. In addition, the Internet Commerce Association also raised over $10,000 from the sale of donated domain names.

IMO, the biggest steal of the auction was FederalProjects.com for $750. The DRT extended auction runs between now and June 24th. If you saw a name you like, continue to check in on the auction as the prices may be adjusted to encourage a sale, as I’ve seen in the past.

For the full results, have a look at DNN, where Frank Michlick did a live blog of the auction.

“Newspapers Can’t Do It…”

Another geodomain owner has made the transition from a travel and tourism guide to a full-blown journalistic publication. Shaun Pilfold and his team have transitioned their website about Kelowna, British Columbia into the website about Kelowna. The Kelowna.com executive team hired some of Kelowna’s top journalists and photographers, as well as some of the best-known local personalities, which is going to drive continued growth at the company.

In addition to advertising online, Kelowna.com is also advertising the new website on the local radio, including a great line about how newspapers and television stations can’t do what they are going to do online. With a great domain name, they are able to grab the attention of radio listeners who will certainly remember how to find them online.

Sure, they didn’t need to have the Kelowna.com domain name, but it certainly gives them much more instant credibility within the community who will see the website and feel as if they’ve known about the site forever. I know the team is working hard to make the site better, and they will succeed.

As I’ve learned, there are always minor glitches that can happen right at launch. If you happen to see something funky on the site, please make a comment here, and I will let Shaun know about it. Congrats to the Kelowna.com team – and here’s to much more success.