I’ve written about Moniker customer support before, and it wasn’t in a positive light. I couldn’t get through to someone at Moniker via phone, email, or through the submit a ticket option on its website. The company was going through a transition period, but customer support and service is one of the most important things to me.
This morning, I received an email from Moniker announcing “expanded phone support hours” for Moniker. The company is offering the following telephone support hours seven days a week:
Monday through Friday
- 7:00am to 8:00pm US Eastern Standard Time
- 4:00am to 5:00pm US Pacific Standard Time
- 11:00am to 12:00 Midnight UTC
Saturday and Sunday
- 8:00am to 6:00pm US Eastern Standard Time
- 5:00am to 3:00pm US Pacific Standard Time
- Noon to 10:00pm UTC
You can contact Moniker via phone (toll free in the U.S. and Canada) by calling +1 800-688-6311 or outside the U.S. and Canada you can call +1 954-607-1294.
Moniker has also pledged to respond to all customer support tickets from its website within 24 hours of receiving them. To open a ticket or learn more about Moniker support, log in to your account and click on the “Support” icon found in the upper right hand corner.
This is a good move from Moniker since the company was once known for its stellar customer service.