Last week, Moniker suffered a DDOS attack that left some customers unable to log in to their accounts. This was more bad news for customers of the domain registrar that suffered a major security breach last year.
On April 14, Moniker posted a brief update on its Facebook page to let clients know that there was an issue, and the update was also posted on the company’s Twitter handle as well:
“Moniker is currently experiencing intermittent service interruptions, likely the result of a DDoS attack, particularly for clients attempting to reach our services from Asia. Our team is working diligently to identify and resolve the issue. We appreciate your patience.”
In response to comments on those Facebook and Twitter updates, Moniker continued to let customers know they were working on the problem but did not have a timeline for a resolution.
On Sunday night, I reached out to representatives from Moniker to get more information about the attack, and I received an updated statement this afternoon:
“Access to Moniker’s services and Web-based applications have been fully restored globally. As a result of an ongoing DDoS attack, we have decided to switch threat mitigation providers in an effort to better detect and alleviate similar threats in the future. We appreciate your patience during this time and apologize for any inconvenience this may have caused. Should you have any questions please contact Moniker Support via phone, email or live chat.”
It might have been helpful to customers if an email was sent explaining the issue when it happened since not everyone knows to check Facebook and Twitter for status updates. I have a few domain names that are registered at Moniker, but I didn’t receive a notification.