I believe I explained how I came to have an account executive at Go Daddy, but if not, I’ll give the brief backstory. Back around 2004 – 2005, I was hand registering a lot of domain names spending thousands of dollars at GoDaddy. As a courtesy, the company assigned me an account executive so I could register names more quickly and easily. I gave them quite a bit of business, and instead of having to deal with different call center reps when I had issues, I was given one point of contact.
Throughout the years, my business with Go Daddy has had its ebbs and flows. Some years I register many names with them, and sometimes I don’t. Brad Larson had managed my account for several years, and he is a (if not the) primary reason I’ve stayed with Go Daddy. I’ve since been assigned a new account manager after Brad left, and I’ve been happy.
Over a year ago, I ran into repeated hosting issues with my blog. I decided that I would switch my hosting to Go Daddy. I had come to appreciate the great customer service I received over the years, and I knew that if there were hosting issues, they would most likely be addressed quickly because of the nature of my blog and because of the business I’ve done with the company.
Whenever I look back at this decision, I think of it as one of the best decisions I’ve made with respect to my blog.
On occasion, there will be an issue with my blog. More often than not, it’s something to do with a plugin or a change that I made that impacts the status of my blog. When this occurs, I email my account management team (Deron and Alan) to let them know I am having an issue. Without fail, the account management team and technical support team work hand in hand to figure out the issue and get it resolved, even if hosting isn’t to blame.
This morning, I received an email from a friend to let me know that my feed wasn’t updating. I visited Feedburner, and I was informed that my feed was larger than the allowable amount. I tried a variety of troubleshooting suggestions without any luck.
At that point, I reached out to Deron and Alan for help. I knew it most likely wasn’t a hosting issue, but I also knew that the Go Daddy team is exceptional and could probably figure it out. After exchanging a few emails, Alan told me the team noticed an issue with the htaccess file and thought that it was possibly causing the trouble. When they updated the file (moving something to a new line), I re-synched Feedburner, and the feed was updated instantly. After trying various things on my own for a few hours with no luck, GoDaddy was able to fix it in minutes.
Whether it’s because of my blog’s nature or the fact that I have been a longtime customer of Go Daddy, I feel like I receive exceptional customer service from the company. While these fixes may not seem complicated, they save me money because I don’t have to hire a developer to troubleshoot them. I probably would have to pay more for these fixes and troubleshooting than the hosting costs me in a year.
I am very happy with my hosting at Go Daddy, so much so, that I’ve moved a couple of other websites to Go Daddy hosting.
Sir Elliot:
Do you still hand reg domains? and how many domains did you sell or let them drop on the ones you reg during those years.
Yes, Godaddy has the best customer support!!
I always called tech support first because they can always resolve the issues faster than you can and most probably they have come across the problems many times.
Not too many the last couple of years.
Godaddy reps don’t last long I have had 4 in the past two years.
I’ve only had two in the last 5+ years – Brad Larson and now Deron.
Godaddy is still the best, but, please bring back Danica. Has someone started an online petition yet? Rumors around Nascar is they may not continue her full time sponsor past 2014, yet she remains the sports biggest star, win or lose….It looks like a great sponsorship opportunity for domaining is right around the corner….
Who cares about her, focus on domains, sports biggest star really… small world you live in buddy…
Agreed… I think Danica is great, but it seems like GD is trying to move away from the image that many deem “sexist.”
Ron,
yes, it is a small world and it is getting smaller everyday….because of focus….anyway, for correction and clarification I will tell it another way. She is Nascar’s biggest star….Like it or not that’s a fact.
Elliot,
Agreed, Danica and GD marketing needs to move away from any deemed “sexist” material and concentrate on her accomplishments.
Godaddy customer service and support has always been superb. They almost always resolve any issues in one phone call. 24 hour support and very short hold times are very convenient.
Aaron Strong
get over it, you are way beyond her “network”.
Godaddy needs new fresh faces.
BullS,
lol…defending Danica always gets me in trouble with the Nascar fans but now domainers too?….. I should have known you would show face.
NASCAR seemed to be parsons passion, seems marketing is going in a new direction of reinventing former A list stars…
Dear Sir/Madam,
You all have big portfolio at GD and have supports for VIP accounts but normal domainers could wait at least 1 week to get a “quick” support from GD
You can have a not so great product or service where other products/services blow yours away, but with a good marketing campaign, the quality of that product or service becomes irrelevant, because it’s more about sales numbers and turning a profit than it is about repeat business.
Not only does marketing help Godaddy in sales, it has a way of brainwashing some domainers into thinking their the greatest Registrar on the planet.
Advertising PAYS more ways than one, and nobody knows that better than Godaddy.
Good morning to you all. Finally an article on GoDaddy. I was worried for not reading an article on GoDaddy for a day 🙂
Great comment!
I always appreciate excellent insight from people who read my blog, and you did just that!
GoDaddy dropped its Account Exec. support for portfolio holders outside the U.S. some time ago. Apparently to save a few dollars.
After many years with them, and over 1500 Dot-Coms at GD., suddenly, there was no account manager support, overnight.
Thanks Bob, clearly loyalty counts for nothing with you.
Watch out U.S. Domain portfolio holders.
There’s no reason why your Exec. support will not also be dropped in such a cavalier fashion if the latest bean-counters think it will save a bit.
I am having a major problems with GD right now. I keep getting a server error or it takes forever to load. This will be my 3rd or 4th phone call with this problem.
Try to tweet at them and see if they respond more quickly… might have to do it during business hours though.