Can’t Increase Bids on NameJet

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I discovered an issue on NameJet last night that has not yet been resolved. Since yesterday at some point, I am not able to increase my bids on NameJet auctions. Every time I place a bid, it tells me “You have been outbid by a proxy bid” despite the fact that the bid I am trying to place is substantially higher than the current high bid and higher than the minimum bid.

When I discovered the issue last night, I sent an email to a couple of contacts at NameJet and Web.com. I also tweeted about it and someone confirmed he is also having the same issue:

I cleared my cache and cookies, logged out and in to my account, and restarted my laptop. None of this has fixed the issue.

I am having no issue placing backorders, and my account has always been in good standing. When I checked my account this morning, I could see one auction I am winning had a bid placed that increased the high bid. I could also see higher bids on recently started auctions. This indicates that the issue is isolated in nature and does not impact all bidders. I would like to bid on several auctions right now, with one auction ending today.

Despite my email, several tweets, and a phone call I placed a little while ago, I have not heard a reply from anyone to acknowledge the issue or provide an update. I understand that it is 10:30 in the morning, but I want to ensure the bidding issue is fixed before auctions close today. I do not typically write about technical support issues or website errors I encounter, preferring to get issues resolved privately. In this case, it is a time sensitive matter.

About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has sold seven figures worth of domain names in the last five years. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest. Reach out to Elliot: Twitter | Facebook | LinkedIn | Email

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