— enom (@enom) September 30, 2013
When I do business with a company, I like to know the chain of command in case I run into issues that aren’t resolved at the account management level. I don’t like to escalate issues unnecessarily, but it’s good to know who to contact when a situation requires it.
I saw a tweet from eNom this morning announcing that Demand Media named Steve Banfield Senior Vice President and General Manager of Registrar Services. In this role, Banfield is essentially the senior management staff at eNom and Name.com, the domain registrar it acquired in either December of 2012 or January of 2013. I believe Banfield was hired back in August.
Banfield is a tech industry veteran who has an MBA from Harvard. Here’s more information about his background (from his LinkedIn profile):
“I am a Internet veteran who has designed, built and marketed products and services that are widely used by millions of users around the world. I’ve served as a senior technologist at premier companies like Screenlife Games (Paramount Pictures), Sony, Microsoft, and RealNetworks. I am currently the SVP & General Manager of Registrar Services at Demand Media where I’m responsible for the eNom.com and Name.com businesses.”
It looks like Demand Media made a smart hire in Banfield. If you see him at TRAFFIC or other industry conference, ask for a business card. It’s good to know who to contact if you ever need something that doesn’t get resolved. I have found Name.com and eNom to be responsive, but you never know when you’ll need an assist.