Did you know this week is “customer service week?”
There are quite a few domain industry companies who have team members that regularly go above and beyond to help their clients. These company representatives are quick to reply to questions and requests, are able to navigate difficult issues that come up, and they regularly handle complicated matters in confidence. Some of these professionals aren’t in a typical customer management role, but they work to put the customer first. Put simply, working with these people makes my life easier and helps me run my business.
I want to take a moment to say “thank you” to some of the great people I work with on a regular basis and greatly appreciate:
- Rich Green – Afternic
- Brian Roof – GoDaddy
- Alan Shiflett – Afternic
- Joe Styler – GoDaddy
- Nick Fuller – GoDaddy PR
- Mauli Fry – Escrow.com
- Manuel Rábade – Escrow.com
- Laszlo Schenkhuijsen – DAN.com
- Christopher Kordek – Network Solutions
- Cristin Brouillard – Attorney John Berryhill
- Dave Evanson – Sedo
I know there are many other professionals who work tirelessly on behalf of their domain industry companies to assist their domain investor clients and partners. It would be great if you can share the names of some of the great people who help you on a daily basis.
Great post and share of appreciation for so many all-stars that serve our industry.
To name a few I have the pleasure of working with often, here are a few awesome people that come to mind:
Ivan Rasskazov and Luc L from the Estibot team.
– They have never failed to impress me with some of the fastest replies in the industry.
Tony Blessed from Epik
– This man is an escrow ninja. Just amazing how helpful and fast he can help close escrow
Greg Fombelle from GoDaddy
– GoDaddy Account Manager. He cares about your account and making sure you have what you need to be successful. Best account manager I have ever had.
Ryan McTaggart from Uniregistry
– Any time I have written in for help he has answered back with helpful advice and assistance.
We’re so blessed to have so many great people in this industry. Thanks to all of you that make our journey possible on a daily basis.
Ivan is great, but he’s an owner of the company. I did not include owners / solopreneurs. The list would have been longer 🙂
Oh yeah, you’re right. Certainly would be a long list of that was the case.
Let push those kudos to Luc at Estibot. Always a pleasure getting his assistance.
Nice list, the domain industry seems in general to have good people working throughout the various companies. GoDaddy support for me has always been top top notch dating back to early 2000’s when I started using them.
Shout to Erica Campbell of Godaddy who slosed a solid 5 figure on a .org,
Bryson Krueger-afternic closed a sale
Shane Cox- afternic closed sale
Brian Winegar -Godaddy closed a sale
Chris Fendel-account rep Godaddy
Thanks to all of them
*Closed* not slosed
I have worked with Erica and Brian and they were both professional and helpful.
Wow, what a nice post Elliot! It’s so nice to see great people recognized for their hard work and impact — and to see that you have started this chain of gratitude in the comments!