GoDaddy Wins Customer Service Award

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One of the primary reasons I use GoDaddy for about half my domain portfolio is because of the company’s customer service. It doesn’t matter what time I need something, I can usually get ahold of my rep (Deron Ruse) or someone else on the Premier Services team, and they can take care of whatever I need. Even if I call during off-hours, the 24-7 customer service staff can usually handle whatever request I have.

I consider GoDaddy’s customer service to be elite, and I would put them up against other exceptional customer service teams even outside of the domain name industry.

It is no surprise then that GoDaddy won an award for its customer service. According to a press release GoDaddy published this morning, the company won a “2018 Gold Stevie® Award in the Contact Center of the Year category.” Apparently, this is “GoDaddy’s seventh consecutive year of recognition by The Stevie Awards for Customer Service.”

I am a big proponent of praising a person (or company) when I think they deserve it. In this case, I think GoDaddy is deserving of the award. Case in point, I had a couple of Afternic questions over the weekend that Alan Shiflett quickly answered and promised to look into further this morning. I also emailed Deron about an inbound transfer that I am sure will be processed shortly.

GoDaddy’s customer support and service stands out in the domain industry and beyond. I know there are several people I can contact within the company if I have an issue, and I know my questions or issues will be addressed promptly.

7 COMMENTS

  1. As I informed Bob Mountain, CEO of Godaddy, in an email 10 days ago, customer service at GoDaddy is outstanding. In the same league with AMEX, Nordstrom, CitiBank, the Ritz Carlton.

    I can’t praise the customer service highly enough – responsive, efficient, personalized. Well-deserved award.

  2. Some years ago I had enough names at GoDaddy to warrant having a private rep, and that was great. I loved that I could call or email with any questions. Response time was awesome and questions always answered.

    Then GD raised the bar for the number of domains to qualify for a private rep, and I now had to swim in the general customer service pool. At the same time GD eliminated customer service email. The only way to contact GD was by phone or using the Chat function (often removed from service and unavailable).

    The quality of response varies wildly, and last year I had to talk a GD phone rep through what Afternic was and their connection to GD… I would love GD to bring back private reps for accounts over 200 names.

    • I’m surprised you ever got in only having 200 domain. You should consider yourself lucky for ever having an account rep in the first place.

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