Yesterday morning, I received an automated email to inform me that the WordPress version that I use on DomainInvesting.com was automatically updated. A short time later, I noticed a major technical error on my website, and I snarkily tweeted to GoDaddy about the situation, as this website is hosted there:
Dear @GoDaddy Thanks for automatically updating WordPress for me without advanced notice. It broke my website.
— Elliot Silver (@DInvesting) April 21, 2015
When I noticed the error, I immediately emailed my account executive Deron Ruse with information about the error and a screenshot. He couldn’t immediately reproduce the error, which told us that it was only happening to logged in users (me) and visitors couldn’t see the error. We exchanged a couple of emails, and we quickly figured out that it was related to the automatic update.
Deron and his team spent the next hour or so troubleshooting the error, and they were able to relate it to a plugin that was incompatible with the newest version of WordPress. They deactivated the non-essential plugin after further testing, and DomainInvesting.com was running once again. My developer was able to fix the plugin in the afternoon, so all is well.
I later learned that WordPress issued a “critical security release” and urged all WordPress users to update their websites immediately. Although it was a bit of an inconvenience to have the website updated automatically without warning, there’s a good chance I would have forgotten about updating the website and the outcome could have been worse.
I appreciate the fact that I can reach out to Deron and his team about various issues with my blog and that the issues will be investigated quickly. I owe it to my advertisers to ensure that my blog is up and running without interruption. I appreciate that GoDaddy is able to help me on issues that may go beyond hosting.