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GoDaddy: Please Help Mike Recover His Domain Name

Elliot Silver
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It looks like someone fell prey to the GoDaddy phishing email that occurred over the weekend. According to these panicked tweets sent by Twitter user @mikeklurfan, it appears that Mike may have accidentally revealed his login information via the phishing email, and now he apparently has lost access to his account / domain name.

If you have had your GoDaddy account hacked or stolen, the best bet is probably to call their toll free customer service number, which is 480-505-8885. Call center representatives

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Beware of Whois Verification Phishing Emails

Elliot Silver
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I received a non-personalized email from GoDaddy this morning, and as I read it on my iPhone, I had an idea for a blog post about the importance of personalizing emails to customers. As I was reviewing my other emails, I received a subsequent email from a blog reader advising me of a possibly phishing scheme targeting domain name owners.

According to a post on DNForum this morning from a user named Image Authors, there is

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Interesting Email Sent to Domain Registrants

Elliot Silver
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I was cleaning out my spam email folder this morning when I came across an email that I received shortly after hand registering a domain name for a friend via GoDaddy. I blocked out the domain name that was registered as well as the company that is promoting it.

I don’t hand register many domain names, so this was the first time I noticed an email like this.

Your thoughts are welcome.

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Exclusive: GoDaddy Shares New gTLD Trend Report

Elliot Silver
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When it comes to the new domain names, GoDaddy is probably going to play one of the greatest roles in consumer adoption. GoDaddy is the largest domain name registrar, and as a result, the company will present the new gTLD domain names to millions of consumers. I believe the company’s marketing efforts will be critical to consumer awareness, and there’s a lot of money at stake.

Earlier this month, GoDaddy opened pre-registrations on four domain extensions: .Build, .Luxury, .Uno, and .Menu. Prices to pre-register domain names ranged from $40 to $1,200 (price is refundable less the application fee if name isn’t secured). Shortly after the company began offering pre-registrations, I reached out to ask if the company would share some trends and perhaps some information about the number of pre-registrations.

Last night, I received an email from GoDaddy with some trends the company is seeing. Here are some of these trends:

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GoDaddy Plans Europe Expansion

Elliot Silver
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Stefano MaruzziGoDaddy unveiled some major expansion plans this morning, and the company’s next target is Europe. In August, GoDaddy reported considerable success following their expansion in India, and their success their will presumably serve as its blueprint for the EMEA market. In a press release this morning, GoDaddy announced the hiring of Stefano Maruzzi as GoDaddy EMEA Vice President, and  the company also announced major plans to open  a European Customer Care Centre.

Once this expansion is completed (late spring 2014), GoDaddy will be able to serve customers speaking 14 different European languages. At the present time,  GoDaddy Customer Care representatives are proficient in

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Go Daddy CEO Blake Irving Using Twitter to Win Back Business

Elliot Silver
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Go Daddy CEO Blake Irving has taken to Twitter this evening to respond to various tweets about the company and recent changes in its advertising focus and acquisitions.  Irving is using his personal Twitter account to reach out to people who posted comments in the wake of Go Daddy’s acquisition of hosting company, Media Temple.

It doesn’t appear that some of the tweets were initially made to elicit a reply from Go Daddy, but Irving is promoting the positive strides he sees the company making.  In my opinion, it is rare that the CEO of such a large company is personally responding to complaints and negative feedback in such a public manner. I can’t recall

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