I am a big fan of GoDaddy’s customer service, and it looks like their customer service team made a fan out of actor William Shatner. Yesterday evening, Mr. Shatner took some time out of his day to tweet to GoDaddy CEO Blake Irving to compliment James Becsei, a GoDaddy CSR.
@Blakei just wanted to let you know that your employee James Becsei went above and beyond the call of customer service today to help me.
— William Shatner (@WilliamShatner) February 10, 2015
I am a bit surprised that William Shatner is handling domain name and/or hosting things on his own, but I suppose he could be thanking Blake on behalf of someone who manages his IT. If it was Shatner that called, it must have been pretty neat for the CSR to chat with him.
I don’t think great customer service is limited to people who are famous, like Shatner. The primary reason I use GoDaddy for domain registrations and hosting is because of the company’s customer support. I’ve been a customer since 2003 and have always found the customer service to be stellar.
Whenever I have an issue, I know I can make a phone call or send an email, and the issue will be resolved quickly, at all hours. Even when there is something that isn’t the fault of GoDaddy, I have found them willing to help troubleshoot.