I want to share an email I received a few moments ago regarding some changes at Moniker. For a few years, Moniker was my “go-to” domain registrar, and I kept the majority of my domain portfolio there. In the last couple of years, I moved many domain names away from Moniker, although I still have about 50+/- domain names registered there.
Here’s the email announcement I received from the company this morning:
“We’ve gone back to the drawing board, literally. By investing in system upgrades and platform enhancements, we’re changing how we do business.
Adding product offers, improving support, and developing our communication channels with our users are fundamental components to the changes coming soon. Our passion for domain names and helping you reach your goals, big or small, requires us to provide you with better service at every level – and we’re doing just that.
On Monday, June 2nd, 2014, visit Moniker to experience the change for yourself. We’re excited to share our new look with you and hope our new systems will make accessing the domains you want and managing your Web properties easier than ever. Our goal is to help you make a name for yourself on the Web.
The Moniker Team”
Moniker was founded by Monte Cahn, and I always felt that I could reach out directly to Monte if I ever needed anything. I was assigned Bari Meyerson as my account manager, and whenever I needed something done, I could rely on Bari to either do it, instruct me how to do it, or put me in touch with the person at Moniker who could handle this for me.
Monte, Bari, and others are no longer with the company, and I lost this personal connection I had with Moniker. Since then, I established relationships with other domain registrars. In my opinion, aside from security and pricing, the personal connection is very important to me. I want to know if something goes wrong (ie stolen domain names, transfer issues, unauthorized account intrusion…etc), I can reach out to someone and have the issue handled ASAP.
Because I do still have a small amount of domain names registered at Moniker, I am looking forward to seeing the changes that have been implemented.