FreshDrop: Communicating With Its Customers

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Fresh DropI noticed something on FreshDrop.net that I can’t recall seeing as prominently in the past on another website I visit. There’s a box in the lower right hand corner of my browser that “What could we change to make you want to continue using us?” and it has a box for customers to provide comments and feedback.

Staying in touch with customers’ needs and suggestions is one of the smartest things a company can do, and it’s even more important for an Internet-based company to reach out, especially when the company doesn’t have sales representatives that deal directly with its customers. There have been plenty of websites I’ve used that don’t have exactly what I need, and if I can find it elsewhere, I just don’t return.

FreshDrop.net is a website I use frequently, and I offered a suggestion to them about adding a newsletter option. It would be great if I could receive an email with the upcoming dropping domain names that I have based on specific filters I set up.   If you have any comments or feedback for the FreshDrop.net team, log in to your account and leave a note.

The company behind the pop-up question is KissInsights, in the event that you don’t have a FreshDrop.net account but do wish to reach out to your customers online. The pop up is a bit intrusive on the lower right, but it will probably ensure your visitors see it and take action.

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