BuyDomains.com Introduces Live Chat

In an effort to connect with users around the world, BuyDomains.com recently introduced a live chat feature on their website. While searching for a domain name, a small pop-up appeared, asking me to chat with a representative.

At almost any time of the day, click the “Chat Now” button, enter your name, and begin chatting with a BuyDomains.com. According to the representative I chatted with, the service is available long hours to accommodate the growing worldwide need for domain names. BuyDomains.com has been making headway in countries such as China, and this could be a good way to communicate (language issues aside, of course).

Based on my two short conversations, I would suggest a couple of things to enhance the service:

– Ask for the customer’s email address while logging in to chat to make a follow-up conversation easier (and to resume a conversation if it is dropped)
– Follow-up each chat with an email from the representative thanking the customer for chatting and offering domain names that might be of interest.
– If there is a wait, let the customer know how long the wait will be.

Elliot Silver
Elliot Silver
About The Author: Elliot Silver is an Internet entrepreneur and publisher of DomainInvesting.com. Elliot is also the founder and President of Top Notch Domains, LLC, a company that has closed eight figures in deals. Please read the DomainInvesting.com Terms of Use page for additional information about the publisher, website comment policy, disclosures, and conflicts of interest. Reach out to Elliot: Twitter | Facebook | LinkedIn

1 COMMENT

  1. Sir,

    I have purchassed 2 domains from godaddy, I want to sell it off what is the process,the commision and mode of payment.Please advise

LEAVE A REPLY

Please enter your comment!
Please enter your name here

Recent Posts

2021 vs 2025 – % of .coms in my Portfolio

1
I don't closely track the percentage of domain extensions in my portfolio. I could have 75% .com or I could have 99% .com domain...

Nominations Open for 2026 ICA Awards

0
The Internet Commerce Association (ICA) is now accepting nominations for two domain investing community awards. Domain investors may now submit their nominations for the...

Bodis Gives Performance Update After Google Parked Domain Opt-Out

3
Bodis sent an update to customers yesterday about recent performance impacts related to pay per click parking revenue. The company attributed the decline to...

Glad This Sale Wasn’t an LTO

0
Sometimes, the most obvious use for a particular domain name is in a manner that would either be offensive, controversial, or negative. This will...

Com Laude to Acquire MarkMonitor

3
Com Laude has built its reputation as a leading domain name management service and registrar for large corporations. The company competes against several other...