One of the things I like about DropCatch.com auctions is that I get control of the domain names almost immediately after I pay for them. I’ll win an auction or receive the backorder success emails, visit the account to pay, and the names appear instantly in my associated NameBright account.
That’s what typically happens. Yesterday, I bought 3 domain names via auction and paid for them immediately. The domain names did not appear in my account. I submitted a support ticket but didn’t hear back. I followed up this morning when I still hadn’t heard anything, but that went unanswered. To my knowledge, there hasn’t been any communication about an issue from anyone at the company so I did not know if this was an isolated issue or something more widespread.
I tried their support phone number and was immediately connected with someone who knew about the issue. He apologized to me for the inconvenience, and he assured me the team is working on the issue. He couldn’t give me a resolution time, but he indicated it could be soon.
This is not a big deal for me, but I wanted to pass this along to others who may also be waiting to receive their domain names from yesterday’s auctions.
Update: I received an email from DropCatch support, and the domain names were provisioned to my NameBright account.
