I am here in the Apple store on Fifth Avenue again checking some things out, and they have some awesome point of sale (POS) technology. There are people walking around with handheld credit card scanners to complete the purchase. The only catch is that they don’t print receipts. How do you get your receipt, you ask?
Email!
What a great way to build the customer database for future direct marketing efforts. When they email you the receipt, they can probably send you an offer to make an upsell purchase. They may also re-offer you that extended warranty you passed on before. The sky is the limit with this technology. I am constantly impressed with the way they do business (the rep next to me is speaking in Spanish to a customer, BTW), and I am glad I bought some AAPL stock a couple of weeks ago.
I am curious if buyers are automatically opt-ed in to receiving future solicitations by allowing them to send your receipt via email. I may just have to make a purchase to examine their after sale direct marketing efforts. Regardless, they are certainly building a huge database with a ton of transactional information.
