In a blog post this morning, Efty announced its clients can now implement a live chat functionality on to the domain names listed within their Efty marketplace, allowing domain registrants to talk in real-time with prospective buyers. Here’s an excerpt from the blog post:
“We’ve teamed up with Tawk.to to bring forever-free live chat to your Efty marketplace site, allowing you to communicate with buyers in real-time, either from the advanced Tawk.to dashboard or directly from your mobile device while you are on the go.
I have been wanting to implement a live chat functionality on my own landing pages for over a year, but I have not found something affordable and workable for my needs. I have felt that if I can chat in real time with a prospect, I can glean much more insight into their needs and get a better idea of whether I think a deal is workable or not at the outset. Unlike a phone call which would serve the same purpose, a seller can multi-task and keep a prospect at arm’s length while doing a bit of research on the domain name and/or prospective buyer. I also think a live chat offers a great chance to build a rapport with a prospective buyer more rapidly.
Doron told me that sellers will have access to all chats, including locations, IP addresses and other data Tawk.to has. Prospects can also request the chat log to be emailed to them for archiving, so sellers should be aware that their conversations are recorded. The nice thing is that if a prospect requests the chat, the seller should have access to their email address for a follow up email conversation.
You can see an example of the live chat functionality on Doron’s landing page, NameRockstar.com.
Once Efty clients have had a chance to implement this feature and test it out, I would be interested in hearing about how it is working out for them.